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Hi @dougw03,
Sending uncompressed data at high resolution (2880×1920) and frame rates of 60 Hz (60 frames per second) is still too heavy a burden for many networks even nowadays.
You can do the calculation for yourself:
– Every pixel has 3 bytes (when using 4-4-4)
– One frame needs 5,529,600 pixels (2880×1920 resolution)
– One frame needs 16,588,800 byte (5,529,600 pixels x 3 byte)
– One second needs * 995,328,000 byte (16,588,800 byte x 60 frames)
– One second needs * 7,962,624,000 bit (995,328,000 byte x 8 bit)Your maximum raw network bandwidth requirement needed for this scenario is 8 GBit/sec
In addition to this, there comes the delay caused by CPU load doing JPEG image compression.
At JPEG 100% and 4-4-4 there is maximum CPU load for image compression but still minimum reduction of image size.Hi @iankarlos,
Audio Speaker option in spacedesk Windows 7 Viewer app will be disabled if:
– there’s NO real audio/speaker device active in your Windows secondary machine
– already active in the first instance of a connected viewer appif the above factors are not the cause of the Issue..Could you please try to reset the viewer settings in your secondary machine, just follow the steps below:
– open the “Registry Editor” by running “regedit”
– go to Computer\HKEY_CURRENT_USER\Software\datronicsoft
– right-click -> Delete the “spacedesk” key underneathThen try to run again the spacedesk Windows 7 Viewer app.
Hi @kevin-berlyn,
Could you please try following the instructions below:
-Connect all your external/secondary monitors including your Ipads to your primary machine.
-Go to Control Panel and search for “Touch”, Click “Tablet PC Settings” or just Click Winkey + R, then type “control /name Microsoft.TabletPCSettings”
-There’s a dropdown box for connected displays. Try to check both displays and see if you can click the Reset button for all displays. If you have clicked it, click “ok” then check if the issue is still happening. If yes, please proceed to the next step.
-Click “Setup…”
-A prompt will appear; please choose “Touch input.”
-You should now see instructions on your monitor, Touch the screen of your actual touch monitor then hit the “Enter” key on your keyboard to exit the program.- 該回覆由 spacedesk Christian 於 1 years, 4 months ago 修改。
Hi @ninjai,
Multi-touch feature is yet to be supported in iOS. As of now, only the Windows 10 viewer and Android viewer app support multi-touch. We will let you know once this feature becomes available in iOS.
On the other hand, Could you try to disable the pen input in the spacedesk iOS app settings for your touch problem? just tap the gear icon > input device > click the pen icon and disable it.Hi @hdcl,
Thank you very much for your feedback.
We’re glad to hear that it is now working on your side.We are planning to include the fix in the next update of the spacedesk Driver. We will keep you informed if the next update has been released and whether it has been included.
Hi @lazar501,
Not sure if Chromebook supports USB tethering.
If it is, try to setup a direct private network connection between your Windows primary machine and Chromebook via USB cable.
To setup USB tethering please check the chapter “USB Tethering” in our user manual – https://manual.spacedesk.net/USBTetheringiOSandAndroid.htmlHi @hdcl,
We have sent you an email containing a potential fix for this issue.
please check your inbox.Hi @cascom,
Unfortunately, using USB tethering with your iPad is not possible as it requires cellular support.
You can instead try connecting over WiFi Direct.For assistance, you can check the Performance tuning -> Use Wifi Direct / Wifi Hotspot / Wifi Access Point chapter in the user manual: https://manual.spacedesk.net/UseWifiDirectWifiHotspotWifiAcce.html
- 該回覆由 spacedesk Christian 於 1 years, 5 months ago 修改。
24 7 月, 2023 2:58 上午 回覆至: Android phone and tablette – how do I make the usb work with one of them only? #19370Hi @Wil,
Could you please try enabling the Developer’s Option in your Android phone’s settings and then look for something like “Default USB Configuration”. Under that option, choose “charge only” or “no data transfer”.
Hi @target200,
You could try Enabling Videowall and set the Videowall Disconnect Delay to -1 (equivalent to infinite) in spacedesk Driver Console Window.
With disconnect delay set to infinite, it will not unplug the virtual display in your primary machine even after disconnecting the viewer app in your secondary machine. It will only unplug upon spacedesk server switch (OFF-ON) or machine reboot.Then after setting up a fixed virtual display, you can manually move or put a specific software in the display, then it will stay there until the display unplugs.
Hi @moinfiverr,
spacedesk Windows Driver is currently available only in Windows 8.1/10/11.
If you are talking about the Viewer then Yes. spacedesk also offers a viewer for Android Which is available for download in Google PlaystoreHi @hdcl,
The development for the fix is still ongoing.
We will let you know once it becomes available for install.Hi @GylDdr,
Do you maybe have Virtual Desktop Streamer app or Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.Hi @rfxcasey,
Is your tablet an Android device?
Even if you turn off Wi-Fi on both your tablet and main machine, the display should still work as long as you are connected via a USB connection.To guarantee your USB connection is established, you can follow the steps below:
-Turn off Wi-Fi on both your tablet and main machine.
-Make sure you enable “Android USB Cable” in the Spacedesk Driver Console under communication interfaces.
-Plug your tablet into your main machine using a USB cable.
-Check your tablet for a Spacedesk prompt and click “Allow” or “Yes”.
-You should now be able to connect with Spacedesk using a USB connection.Looking forward to your feedback.
Hi @NoSkillLuna,
Thanks for reporting this. We will further investigate this issue and work on a solution.
We will keep you updated on the progress and let you know once a fix is available.Hi @ToddP,
This network behavior is expected and unavoidable, as the driver continues to receive frame updates from the operating system. That’s why the network displays dynamic data when there is a visible taskbar in the client.
Hi @farres-bakeer,
The fix for this Issue will be available in one of next App version update.
We will inform you as soon as it becomes available for install.Hi @housefodardar
Do you maybe have Virtual Desktop Streamer app or Nvidia ShadowPlay installed on your machine?
Could you please check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software Products.Hi @rfxcasey,
To ensure that you are connected via USB, you can temporarily turn off the Wi-Fi network on either your secondary or primary machine, then proceed to test the connection.
For further assistance about connecting via USB cable, you can refer to the chapter “CONNECTING A NEW DISPLAY MONITOR OVER THE USB CABLE” in the user manual
https://manual.spacedesk.net/CONNECTINGANEWDISPLAYMONITOROVE1.html- 該回覆由 spacedesk Christian 於 1 years, 5 months ago 修改。
Hi @WildcatMike,
Aside from the suggestions above, there are also a few more things you can try to improve the performance with spacedesk.
Please try the suggestions in the performance tuning chapter in the user manual:
https://manual.spacedesk.net/PERFORMANCETUNING.htmlHi @Aleks17RU,
We haven’t received any email that contains a dump file (*.dmp). Perhaps it was delivered to the wrong email address.
Please send the files here: androidapp@spacedesk.netHi @Wil,
keyboard control feature in HTML5 Viewer is currently not supported and will not be available anytime soon.
Hi @Aleks17RU,
Thank you very much for sending your dxdiag info.
To answer your questions:
Q1: Should I do it?
A: Yes, please install and connect again with spacedesk and try to reproduce the BSOD. Then, check if a .dmp file is generated in C:\Windows\minidump, and send it to us.
Q2: Should I turn off the monitors before checking?
A: you can try to reproduce the issue with or without the use of external monitors for more accurate results.Hi @Asca,
Thank you very much for the information you provided.
We were able to reproduce a similar issue of a stuck mouse using Android viewer and are working on a solution.
We will keep you updated on the progress and let you know once a fix is available.Hi @noroom,
The fix for this Issue will be available in the next version release.
We will inform you as soon as it becomes available for install.Hi @Aleks17RU,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save All Information”, save the output file (dxdiag.txt)
– most recent dump file (*.dmp) of your BSOD with spacedesk which is located in C:\Windows\minidump folder.
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @Asca,
We will try to reproduce this on our side as well.
In the meantime, could you please tell us your setup when this issue occurs? and could you also verify if it is also happening outside of Unreal Engine when using spacedesk?- 該回覆由 spacedesk Christian 於 1 years, 5 months ago 修改。
Hi @HNS2020,
We are glad to hear that it is now working on your end. We will now close this topic.
In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.Hi @HNS2020,
To switch to desktop extension mode, please scroll down below on Multiple displays dropdown menu, please select “Extend these displays”.
You can also try pressing WinKey + P and see if there will be an option for other display mode.If this doesn’t work..try to update your primary graphics adapter and try again with spacedesk.
For assistance, please also check the ‘Configuration and Settings’ -> Windows PC (Primary Machine) chapter in spacedesk user manual. just navigate to the dropdown menu found at the left side of the screen https://manual.spacedesk.net/CONFIGURATIONANDSETTINGS.html
FYI: Search box is now available and can be found at the upper right side of the spacedesk forum.
Hi @DCZ_0629,
Is it consistently happening on your machine?
Could you please check in the spacedesk Driver Console -> Incompatible Software, if there are any active incompatible software present in your system?
If there’s none, please send us the diagnostic logs of the issue.
Just follow the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @beckett,
Please try to delete your browser’s cached files and then check again to see if the issue persists.
Hi @m-fessler,
Password protection and encryption feature will be available very soon. In the meantime, you can use spacedesk Driver Console to see every present connection and every previous connection. To temporarily prevent anyone from connecting, spacedesk Driver Console can switch OFF the whole spacedesk Server.
Hi @dsibe,
Thank you very much for providing a sample video of the issue.
We tried reproducing the same issue you are encountering; however, it seems to be working perfectly fine on our side. The cursor/brush preview follows the stylus pen whenever we try to hover it anywhere on the screen.Could you please try disabling the “Enable Touch Screen Control” option in your Android viewer settings and see if that resolves the issue?
Hi @dsibe,
is this only happening in Photoshop?
Have you tried using your stylus with other editing/painting software? (e.g. paint)
Could you also please check if ‘Enable Stylus Screen Control’ is activated in your Android viewer settings?
Please check if the Pen Pressure is configured on your Photoshop brush settings.
reference: https://www.computerhope.com/issues/ch002027.htm- 該回覆由 spacedesk Christian 於 1 years, 5 months ago 修改。
Hi @YVSmirnov79,
What is your secondary machine? is it Android/iOS?
Currently, there are no settings available that automate the spacedesk client’s screen to turn off when not in use.
However, you can just turn it off manually or disconnect it to conserve battery power.Could you please check if there are any incompatible third-party softwares installed on your machine?
For further assistance, please check the chapter “Troubleshooting -> Network Connection” in the user manual https://forum.spacedesk.netuser-manual/#item_489.
Hi @mayamark,
We are glad to hear that it is now working on your end. We will now close this topic.
In case you encounter any spacedesk-related issues, just let us know and we’ll be happy to assist you.Hi @mayamark,
This time, try to Uninstall it in the device manager. just select “Uninstall Device” and make sure to check the “Attempt to remove the driver for this device” box/option before clicking the Uninstall button. After that, please open spacedesk Driver Console and switch the spacedesk SERVER OFF-ON and try again with spacedesk.
Please check the attached screenshot for assistance.附加檔案:
你必須 登入 才能查看附件檔案。Hi @Will,
Unfortunately, the sample you sent is not advisable as it is an OTG cable. a simple Android USB cable will do as long as your tablet supports it. Then please proceed by following the instructions provided in Direct USB Cable Connection chapter in the user manual – https://forum.spacedesk.netuser-manual/#item_11715
Hi @mayamark,
Thank you very much for sending your diagnostic logs.
Please do not remove the Epson Projector Idd Device. try to ENABLE it first by following the steps below:
-open Device Manager (just run “devmgmt.msc”) > look for ‘Epson Projector Idd Device’ > right click > select “Enable Device.”
Then try connecting again with spacedesk.- 該回覆由 spacedesk Christian 於 1 years, 5 months ago 修改。
Hi @mayamark,
Thank you for sending the screenshot.
Another possible cause of your Display off issue is your disabled Epson Projector Idd Device.
Could you please try to enable it in the Device Manager and check again with spacedesk?Hi @mayamark,
Thank you very much for sending your diagnostic logs.
Based on the logs, you currently have a detached secondary display.
could you please send us a screenshot of the Windows display settings while spacedesk is connected?Could you also please try to “Clear Windows Display Settings” in spacedesk Driver Console -> Control, then try again with spacedesk.
Hi @mayamark,
Unfortunately, we cannot open the zip file (and it’s not the right diagnostic folder we need for analysis).
Please follow the steps above on how to get the diagnostic logs via spacedesk Driver Console.
spacedesk Driver Console app generates a diagnostic folder name like “2023-06-26-XXXXX-spacedeskRuntimeDiagnostics” (which contains all necessary diagnostic log files), then this is the folder that you should compress (zipped).You can also try to split the contents of the diagnostic logs into 2 folders, zip them and upload the 2 zipped file in case it exceeds the allowed file size.
- 該回覆由 spacedesk Christian 於 1 years, 5 months ago 修改。
Hi @mayamark,
Could you please send us the diagnostic logs of the issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.Hi @Will,
Have you tried connecting via native Android USB cable instead of USB tethering?
You can check if your Fire tablet supports it by referring to Direct USB Cable Connection chapter in the user manual – https://forum.spacedesk.netuser-manual/#item_11715
Hi @Will,
Please make sure to turn off Videowall mode on your primary machine using the spacedesk Driver Console, then check if the performance improves.
In the meantime, there are also a few more things you can try to improve the performance with spacedesk. Please try the suggestions in the performance tuning chapter in the user manual https://forum.spacedesk.netuser-manual/#item_505.
Note that the hardware encoding feature, which will significantly improve spacedesk performance, will be available in the upcoming release.
Hi @mayamark,
Could you please check the following:
– open the Display Settings of your primary machine in the Windows operating system. Verify whether the spacedesk display is detached/grayed out, if it is indeed detached, proceed to attach it by choosing either the “extend” or “duplicate” option.
– check for any incompatible software, just run the spacedesk Driver Console -> Diagnostics -> Incompatible Software ProductsFor further assistance, please refer to the chapter Troubleshooting -> Windows Driver (Primary Machine) in the user manual https://forum.spacedesk.netuser-manual/#item_494
Hi @antonioalcaide,
We tried reproducing this issue on Google Chrome, but we were unable to encounter the problem as it is working properly on our side.
Could you please try using a different browser and see if the issue still persists? please ensure that you also clear the cached file of the browser before testing.Hi @cryptichao,
you can adjust the resolution and refresh rate in your client settings by following the steps below:For resolution:
-Open the spacedesk iOS viewer and click the gear icon located at the lower left corner of the screen to access ‘Settings’.
-Inside the ‘Settings’, navigate to the ‘Resolution’ tab.
-From there, you can modify your resolution according to your preference.For refresh rate:
-Changing the refresh rate is only possible by selecting either 30 or 60 in the Custom FPS Rate settings.
-To access this setting, go to the ‘Quality/Performance’ section in the settings.
-Choose your desired FPS rate from the available options.
Please check the attached screenshot for assistance.附加檔案:
你必須 登入 才能查看附件檔案。Hi @cialcommer,
Are you currently connected to a public Wi-Fi network? e.g., a hotel, university, or any other public location. -
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