[spacedesk Lea]

Hi @brianlinder2,

Are you opening 2 instances of spacedesk Windows Viewer on the same PC and connecting it with different resolution?
Which spacedesk Windows Viewer app are you using? Is it the Windows 10 Microsoft store version? Or the Windows 7 Desktop version 0.9.39?

In any case, there’s no command shortcut to save the session with different resolution settings.
spacedesk Windows Viewer app only remembers the last configuration.
If you like, you can open one Windows 7 Viewer app with resolution #1 set, and open the Windows 10 Viewer (from Microsoft Store) with resolution #2 set.

[spacedesk Lea]

Hi @tomf,
Ok, thanks for the feedback.
Next, please try to disable it on all displays then check again if it will appear.
If it’s still did not show up, maybe try to reboot your machine.

[spacedesk Lea]

Hi @switchplay7149,

Thank you very much for sending the our spacedesk msi installer traces.
However, we would like to check first the following logs to analyze the issue:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @quillanw,

Thank you very much for sending the diagnostic logs.

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.
We were able to reproduce the same Display Off issue after installing the Virtual Desktop then reboot.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, then only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @arut_m1,
For now, just click the View -> Hide task bar icon, then close it.

Notes:
1. This option will only prevent the window from popping up in front of your screen, but it will still be in the taskbar and in minimized mode.
2. This setting will only take effect during run time, once you reboot your primary machine, it will reset.

#1 seems to contradict its setting name “Hide task bar icon” so we might eventually fix it.
It should be hidden in the task bar and minimized it to tray.

[spacedesk Lea]

Hi @sakigokmen,
Did you also try display switch by pressing Windows logo key + P in the keyboard of your primary machine?

[spacedesk Lea]

Hi @sakigokmen,
It seems that you have the “second screen only” set as desktop mode.

You can easily attach your main display by switching to extension/duplication mode.
Just open the display settings window, in the multiple display dropdown menu, just select “Extend..” or “Duplicate..” OR via display switch, just press Windows logo key + P hotkey then select Extend or Duplicate.

For assistance, please check Configuration and Settings -> Windows Driver (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @senseyi,

Thanks for sending the diagnostic logs.
We will analyze and get back to you as soon as we have news regarding this issue.
We are trying to reproduce this on our side over a stable network (while downloading torrents), but so far we haven’t encountered the disconnect issue.

In the meantime, you can also try connecting your 2 Android tablets simultaneously via USB cable to prevent disconnect issue.

• 該回覆由 spacedesk Lea 於 1 years, 9 months ago 修改。
• 該回覆由 spacedesk Lea 於 1 years, 9 months ago 修改。
• 該回覆由 spacedesk Lea 於 1 years, 9 months ago 修改。

[spacedesk Lea]

Hi @hungtrung,

Please make sure that you have the updated spacedesk Driver (v1057) and Android Viewer app (v0.91.4).
Then please send us the diagnostic logs for this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click No since we don’t need dump files for this issue)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @senseyi,

For further analysis, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the disconnect issue
– switch Diagnostic Collection OFF
– click Save All Information button (if message box appears, just click “No” since we don’t need dump files for this issue)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @senseyi,
Did you notice any Warning notification from spacedesk on either primary machine or viewer app when downloading torrents (before disconnection happen)?
The notification should be something like this: “Warning – The network bandwidth is low and the screen sharing can be unstable.”

[spacedesk Lea]

Hi @tartiak22,
Unfortunately, this is still the same diagnostics as the one you sent previously.

Please update to latest spacedesk Driver v1057 and follow the steps above to get the updated diagnostics logs.

[spacedesk Lea]

Hi @flyingmonkey,

We have a previous spacedesk users that verified that MS Flight Simulator does NOT support/recognize touchscreen input in general.
And according to that user, it can only recognize mouse pointer input from a remote display.

We can only suggest either of the following:
1. Use mouse touch which automatically activates on your second viewer connection.
Current spacedesk’s touchscreen only supports in first spacedesk display, so on your first viewer app just activate touch screen first, then connect a second viewer app where you can move your flight simulator app and try to send the mouse touch input from there.

2. Select relative touch input in your viewer app settings (the touch input will behave as mouse pad for your primary machine).

As for Windows calc and MS Edge, it should recognize the remote touch input (absolute).
Are you sure it did not work with these apps?

[spacedesk Lea]

Hi @flyingmonkey,

Thanks for the feedback.
I think the simulator app is not automatically rescaling its user interface everytime there’s a display change event in the primary machine.

Remote touch input from spacedesk Android Viewer app should work.
Did you enable the Touch screen control (with Absolute touch type) in the viewer’s Input Devices settings?

[spacedesk Lea]

Hi @samb2023,
Thanks for the feedback.
If possible, can you provide a short video of this issue?

[spacedesk Lea]

Hi @samb2023,

Have you tried dragging the opened window to the extension display?
Just open the display settings window so that you can see the position of the spacedesk display from your main display then drag the window to that direction.

[spacedesk Lea]

Hi @flyingmonkey,

Ok. Can you quickly check if the display scaling in your main monitor before and after spacedesk connect is always set to 150%?

Also try to reopen the simulator app after spacedesk connect, and check if the offset issue still occurs.

• 該回覆由 spacedesk Lea 於 1 years, 9 months ago 修改。

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[spacedesk Lea]

Hi @rodders1947,

Can you please send us the screenshot of the windowed size spacedesk viewer?
Which spacedesk Windows Viewer are you using? Windows 10 (from Microsoft Store)?
Or the Windows 7 desktop version v0.9.39?

[spacedesk Lea]

Hi @johnliem,

Thank you very much for the feedback.

We are currently investigating this issue and trying to reproduce it.
Can you further describe what is happening?
Does it show black screen in the viewer app upon USB connection?
Can you easily reproduce this issue? Will it eventually work after a few times of USB cable plug-unplug?
Could you please send us the steps on how to reproduce it?

[spacedesk Lea]

Hi @tartiak22,

Thanks for sending the diagnostic logs.
Could you please try with the most recent spacedesk Driver v1057 which we recently released and send us the updated diagnostic logs.
Please follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and wait until the disconnect issue happen
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @titasbog,
Thanks for sending the diagnostic logs.
Unfortunately, some log files are missing (e.g. spacedeskDiag.txt, Debugview.log, etc.).

Could you please try the most recent spacedesk Driver v1057 which we released today and check if you still get the same issue.
If the same issue persist, please send us the updated and complete diagnostic logs.

[spacedesk Lea]

Hi @flyingmonkey,
Thank you very much for sending the diagnostic logs.
On which display does the offset issue happen?
Is it in your actual main monitor (3440 x 1440)/display 1?
Or is it in spacedesk display connected (display 2 or 3)?

[spacedesk Lea]

Hi @klopeckx,

For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue (15 sec freeze until it disconnects)
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mastb,

Thanks for confirmation.
This is actually a Windows behavior. It could also happen in any secondary display not just spacedesk.
Please try the suggestions from this article:

Desktop icons moved from Primary Monitor to Secondary Monitor in Windows 11/10

If it did not help, you can just simply select all the icons on the secondary display and drag back to your main display.

[spacedesk Lea]

Hi @bluescreen_error,
Can you please try the most recent spacedesk Driver v1056 and generate an updated diagnostic logs (via spacedesk Driver Console -> Diagnostics -> Save All Information).
Please make sure that spacedeskDiag.txt will be included in the diagnostic folder.

Hi @ozzymanborn,
Is it a blue screen crash?
Can you please try again with spacedesk installed and save the diagnostic logs?
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.

PS: Saving all information will take a few seconds, then please send us the whole folder (2023-01-XX-XXXXX-spacedeskRuntimeDiagnostics) which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @flyingmonkey,

Thank you very much for sending a video clip of the issue.
Are you clicking the Flight Simulator buttons from your primary monitor using the mouse pointer of your primary machine?

Next, could you please send us the following:
1. screenshot of the Windows display settings with spacedesk display connected
2. diagnostic logs while offset issue is happening
To generate the logs, please follow the steps below:
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the mouse pointer offset issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mastb,

But, is it still the same user account? with only less number of icons?
Did you notice if the other missing icons were being transferred to your other display (e.g.spacedesk display)?

For analysis, could you please send us the diagnostic logs of your primary machine.
Just connect your viewer app (to reproduce the behavior), then open the spacedesk Driver Console in your primary machine, then click Diagnostics -> “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tomf,

Thanks for sending the screenshot.
I noticed that there’s a “3D Display mode” option in the display settings and currently OFF in spacedesk display.
Is this enabled on your other displays (1+2) ?
If yes, can your try to enable it on spacedesk display (3) too?
Then check if duplicate option will show up with this settings ON?

[spacedesk Lea]

Hi @titasbog,

For analysis, could you please send us the diagnostic logs of this issue.
– open the spacedesk Driver Console window by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the Display-Off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @tomf,
Thanks for sending the diagnostic logs.
Could you please try the following:
1. On primary machine, open spacedesk Driver Console -> Control -> click Clear Windows Display Settings -> then reboot
2. On spacedesk Android Viewer app in your Samsung tablet, open Settings:
– Quality/Performance -> Custom FPS rate -> 60 FPS
– Resolution -> check “Use custom resolution” -> Choose Custom Resolution -> 1920×1080

[spacedesk Lea]

Hi almightychito,
Thank you very much for sending the requested files.
It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk Driver OFF -> ON

If the steps above did not help, the only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[spacedesk Lea]

Hi @almightychito,
For further analysis, could you please send us the diagnostic logs of this issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the Display-Off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @aemcrz,
Requested msi installer already sent to your registered email address. Please check.

[spacedesk Lea]

Requested msi installer already sent to your registered email address. Please check.

[spacedesk Lea]

Hi @tomf,

For analysis, could you please send us the diagnostic logs while spacedesk display is connected?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and check if there’s still no Duplicate option in display settings
– switch Diagnostic Collection OFF
– click Save All Information button

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @nhan,

Did you install the latest spacedesk Driver v1056?
Did you update your GPU driver (Nvidia + Intel)?

For analysis, could you please send us the following:
– most recent dump (*.dmp) file of your BSOD located in C:\Windows\Minidump folder
– diagnostic info folder generated on spacedesk Driver Console -> Diagnostics -> Save All Information button

PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @flyingmonkey,
If possible, can you send us a short video of this issue?

[spacedesk Lea]

Hi @andreas,
You can download spacedesk Driver from our website – https://forum.spacedesk.net.
For setup instruction, please refer to the user manual https://forum.spacedesk.netuser-manual/.

[spacedesk Lea]

Hi @guenterz,
Based on your spacedeskDiag info, your Intel Graphics Adapter remains WDDM 1.3 version even after updating to latest version.
Desktop duplication remains disabled/unsupported in your Windows primary PC.

It seems that this Intel graphics adapter is already an old graphics driver (last driver version released on 2020) and cannot be updated any further.

In this case, we cannot do anything about it unless you upgrade your graphics card to a newer model.

[spacedesk Lea]

Hi @johnliem,

Audio menu should be available with network connected viewer.
Please try the most recent spacedesk Driver 1055 (released today).

[spacedesk Lea]

Hi @un_perro_pug,

Please try the most recent spacedesk Driver 1.0.55 (released today).
If the same display off issue still persist, could you please send us the diagnostic logs.
Just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @mariuszek,

Is your tablet, Android?
Is your primary machine Windows 10 or Windows 11?
If yes, could you please try the most recent spacedesk Driver 1.0.55 (released today).
If the black screen issue still persist, please send us the diagnostic logs of this issue.
Just follow the steps below:
– open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[spacedesk Lea]

Hi @dimaveng,
Yes. spacedesk supports AMD graphics adapter.

[spacedesk Lea]

Hi @dimaveng,
please do not respond to old discussion.
These old Radeon issues from 2021 probably do not apply any more nowadys in 2023.
In the future please rather create a new discussion instead.
BTW: Yes – spacedesk does support AMD graphics adapter.

• 該回覆由 spacedesk Marcel 於 1 years, 10 months ago 修改。

[spacedesk Lea]

Hi @johnliem,

Audio is not yet available with Android USB cable connection.
This will probably be available in the next few versions.

This version is still a BETA free version.
Pay version will also be available soon via In-app purchase in the playstore.

[spacedesk Lea]

Hi @varjak,
Please enable the Android USB Cable in spacedesk Driver Console -> Communication Interfaces -> Android USB Cable.

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[spacedesk Lea]

Hi @aitorus and @johnliem,
We just released a new spacedesk Driver v1.0.54.
This new version now supports native Android USB cable connection.
You just have to enable it via spacedesk Driver Console -> Communication Interfaces -> Android USB Cable.
Please try it and let us know if it works on your side.

[spacedesk Lea]

Hi @varjak,
We just released a new spacedesk Driver v1.0.54.
This new version now supports native Android USB cable connection.
You just have to enable it via spacedesk Driver Console -> Communication Interfaces -> Android USB Cable.
Please try it and let us know if it works on your side.

• 該回覆由 spacedesk Lea 於 1 years, 10 months ago 修改。

[spacedesk Lea]

Hi @descriptor,
Thanks for the feedback.
We just released a new spacedesk Driver v1.0.54, could you please try this and check if the same problem still persist.

[spacedesk Lea]

Hi @nerals,

Thanks for sending the diagnostic logs.
However, it is still missing some log files e.g. DebugView.log file.
Please follow the steps below and send us the updated logs:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

By the way, we just released a new spacedesk Driver v1.0.54, please try it.

[作者]

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