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  • 19 1 月, 2024 4:50 上午 #25395
    abefqy
    參與者

    Tried installing both v2101 and v2109 on my windows 10 but always crashes with message in attached image.
    I have also attached a DxDiag as well. Thanks in advance!

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    19 1 月, 2024 5:17 上午 #25398
    spacedesk Nicole
    管理員

    Hi @abefqy,

    for further analysis, please send us the following files:
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    19 1 月, 2024 9:09 上午 #25419
    abefqy
    參與者

    Attached the zip folder, thanks for your help.

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    19 1 月, 2024 9:42 上午 #25421
    spacedesk Nicole
    管理員

    Hi @abefqy,

    thank you very much for sending the files.
    The files showed error 1726 which meant “The remote procedure call failed.” Please try the following:

    Option #1.
    In Task Manager, Services tab, the service RpcSs (Description: Remote Procedure Call (RPC)) Status should be “Running”. If not, please start it.
    Try to install spacedesk.

    Option #2 (if Option #1 did not work)
    Run a system file checker.
    Open the command prompt as admin and type sfc /scannow.
    When the scan has finished, try to install spacedesk.

    Looking forward to your feedback.

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