Forum 討論群 spacedesk Discussions Unable Connect Samsumg Galaxy Tab S8

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  • #13090
    rlino
    參與者

    I can’t connect my Tab S8 (with newly updated Android system – One UI 5 – Android 13) to the Windows 10 desktop. Please, can someone help me?

    #13092
    Eklein
    參與者

    Same issue here. Worked before, now it says it’s connected but shows a black screen on the tablet and no screen in the windows display settings

    #13093
    rlino
    參與者

    In my case it only connected once, and very quickly, then it dropped and didn’t come back again.

    #13095

    Hi @rlino,
    Were you trying to connect via USB or Wifi?
    please make sure both your Spacedesk Driver and Android viewer are updated to the latest versions.
    also, please check for a detached display. You can check and attach the display by going to Windows Display Settings -> Multiple displays -> Extend/Duplicate display.

    as for @Eklein,
    Do you have Nvidia ShadowPlay/In-game Overlay/screen recording currently active on your primary machine?
    If yes, please disable it on Nvidia GeForce Experience app, then maybe reboot your primary machine and try again with spacedesk.
    You can check all incompatible software on spacedesk Driver Console -> fer Diagnostics -> Incompatible Software Products.

    #13103
    rlino
    參與者

    Hello @Christian,

    I’m trying via Wi-Fi. And yes, both are updated.
    I had actually tested it before with my cellphone in the same way, and it worked. So the issue isn’t with the screen settings.

    It simply doesn’t connect.

    • 該回覆由 rlino 於 1 years, 2 months ago 修改。
    #13106
    Eklein
    參與者

    Thanks for the feedback, I have a no-fail project coming up and decided to pivot to SuperDisplay as it seems to be more stable for USB.

    Thanks again~

    #13107
    spacedesk Marcel
    管理員

    Yes, correct. USB connection is always more stable and more performant than WiFi.
    spacedesk native USB support for Android can be enabled in spacedesk Driver Console
    (just make sure you run latest spacedesk version on Windows PC and on Android).

    #13112

    Hi @rlino,

    When you try to connect to the server, do you see your server name from the viewer?
    Do you perhaps have VPN enabled on either device?

    #13121
    rlino
    參與者

    Yes, I see the IP, I click, it keeps trying to synchronize and then a pop-up appears saying that the connection failed. Basically that. And no, I don’t use VPN on either of them.

    #13124

    Hi @rlino,

    In order for us to further investigate this problem, could you please send us the diagnostic logs of the issue?
    On your primary machine, Just follow the steps below:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – connect your viewer app and reproduce the disconnecting issue
    – switch Diagnostic Collection OFF
    – click Save All Information button (if message box appears, just click No to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #13126
    rlino
    參與者

    Done. But look at this interesting thing. Yesterday I managed to connect via USB. Today, when I did what you suggested, it connected normally via Wi-Fi. It stayed connected for about 1 minute, then dropped and I couldn’t connect again.

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    #13132

    Thank you very much for sending the diagnostic logs.
    We will analyze this and get back to you as soon as we have an update regarding this issue.

    In the meantime, you can use other spacedesk viewers such as HTML5 and for other devices as well which can be found on our download page.
    Link: https://forum.spacedesk.net#download

    #13136

    Hi @rlino,

    We cannot detect anything unusual in your Windows PC logs.
    Only remaining suspicion: Do you maybe have McAfee Antivirus installed on your Android Phone?
    McAfee on Windows is known to randomly kill and prevent network connections without informing the user.

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