Forum 討論群 spacedesk Discussions spacedesk viewer on TV can’t get the right resolution

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  • #26849
    amiga
    參與者

    I have a smart TV, and the resolution of the screen is 3840×2160. The spacedesk viewer recognized its native resolution as 1920×1080. When I configure setting->resolution->choose custom resolution and modify it to 3840×2160, it prompts it can’t be bigger than the native resolution.
    I think that spacedesk viewer on TV can’t get the right resolution.
    What should I do now?

    #26870
    spacedesk Nicole
    管理員

    Hi @amiga,

    for clarification of the spacedesk viewer app settings:
    if only “Use native android device resolution” option is checked
    and
    “Use custom resolution” option is unchecked,
    then the resolution is only 1920×1080?

    What is the model and Android version of the smart TV?

    #27118
    amiga
    參與者

    for clarification of the spacedesk viewer app settings:
    if only “Use native android device resolution” option is checked
    and
    “Use custom resolution” option is unchecked,
    then the resolution is only 1920×1080?
    Yes. the resolution is only 1920×1080.

    What is the model and Android version of the smart TV?
    The model is SUPER3-X50 of LeTV. The model is made in China.
    The Android version is 5.0.1.
    [ro.build.characteristics]: [tv]
    [ro.build.date.utc]: [1534908690]
    [ro.build.date]: [Wed Aug 22 11:31:30 CST 2018]
    [ro.build.description]: [aosp_guava-user 5.0.1 V2301RCN02C060072B08221N 180822.113025 release-keys]
    [ro.build.display.id]: [V2301RCN02C060072B08221N release-keys]
    [ro.build.fingerprint]: [Letv/X3-50/X3_50:5.0.1/V2301RCN02C060072B08221N/180822.113025:user/release-keys]
    [ro.build.host]: [tv-k8s-11c2adc2c1c868]
    [ro.build.id]: [V2301RCN02C060072B08221N]
    [ro.build.product]: [guava]
    [ro.build.tag]: [5.0.1/V2301RCN02C060072B08221N/180822.113025:user/release-keys]
    [ro.build.tags]: [release-keys]
    [ro.build.type]: [user]
    [ro.build.user]: [letv]
    [ro.build.version.all_codenames]: [REL]
    [ro.build.version.base_os]: []
    [ro.build.version.codename]: [REL]
    [ro.build.version.incremental]: [180822.113025]
    [ro.build.version.release]: [5.0.1]
    [ro.build.version.sdk]: [21]
    [ro.build.version.security_patch]: [2016-03-01]

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    #27148
    spacedesk Nicole
    管理員

    Hi @amiga,

    the issue has been forwarded to our Android app developer and is being investigated.

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