Forum 討論群 spacedesk Discussions spacedesk stopped working Connected – Display OFF

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  • #17781
    gbombadil
    參與者

    Hello, thanks for your support, I use this software with 2 devices (Android Tablets) for 2 different hosts. One of the hosts stopped working altogether…. when I connect a screen via WIFI or USB the screen is black, when in wifi it says Connected – Display OFF, when USB it does not say anything, I can hear the windows sound when connected but the screen doesnt blink, neither the display settings show the additional screen. Im attaching debugs of cable and wifi, thanks

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    #17784
    gbombadil
    參與者

    Additional info, one of the tablets has a keyboard and the keyboard works when the display is OFF. Hope this helps in identifying the problem.

    #17788
    spacedesk Lea
    管理員

    Hi @gbombadil,

    Unfortunately, we cannot download your attachments.
    Please change the file type to *.zip and reattach it again.
    And also please send us the diagnostic logs of the issue, just follow the steps below:
    – on your primary machine open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – connect your viewer app and reproduce the display off or black screen issue
    – switch Diagnostic Collection OFF
    – click Save All Information button (just click No on the message box to proceed)
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #17798
    gbombadil
    參與者

    uploading in zip format thanks

    #17799
    gbombadil
    參與者

    attaching in 2 files

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    #17801
    gbombadil
    參與者

    the dump

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    #17803
    spacedesk Lea
    管理員

    Hi @gbombadil,
    Thank you very much for sending the diagnostic logs.

    It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
    This software seems to have incompatibility issue with spacedesk.

    Please try this workaround steps to make it work with spacedesk:
    – open device manager in your primary machine
    – go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
    – open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

    If the steps above did not help, then only option is to uninstall the Virtual Desktop app then reboot your primary machine.

    #17810
    gbombadil
    參與者

    It worked perfectly. Thanks a lot!!

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