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  • 13 10 月, 2022 1:54 下午 #9266
    marulo77
    參與者

    Have been using space desk for over a year, no issues.
    Today I wokeup, my Amazon Fire 10HD which has spacedesk, it connects perfectly, however, it shows corrupted display. Like many colors, artifacts and such. Tried reinstalling both PC and Tablet app. Repair as well. Reboot. Need assistance as I use this every day.

    13 10 月, 2022 2:04 下午 #9267
    marulo77
    參與者

    Also, Tactile not working anymore after reboots/reinstall. Even after the display was corrupted, the tactile was working. after the reboots and reinstall, it seems its not working anymore. I did clear spacedesk Settings, no success.

    13 10 月, 2022 2:06 下午 #9268
    marulo77
    參與者

    spacedesk DRIVERS
    ————————-
    Device Name : spacedesk Graphics Adapter
    Version: 1.1.370.162
    Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
    Status : OK
    Error Code : 0
    PNPClass : Display
    Service : WUDFRd
    HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003

    Device Name : spacedesk virtual Bus
    Version: 1.0.401.35
    Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
    Status : OK
    Error Code : 0
    PNPClass : System
    Service : spacedeskDriverBus
    HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001

    13 10 月, 2022 2:08 下午 #9269
    marulo77
    參與者

    Just tried it on my own phone, it also shows corrupted. Meaning either the PC version has some issues or the app. Its not my device which i thought initially it was. please assist

    14 10 月, 2022 1:18 上午 #9276
    spacedesk Lea
    管理員

    Hi @marulo77,

    Can you please send us the screenshot of the viewer app showing the corrupted display and the diagnostic logs of this issue:
    Just open the spacedesk Driver Console -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the corrupted display issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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