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  • 8 6 月, 2022 1:02 下午 #8184
    FullyChess
    參與者

    Hello

    My problem is very similar to this: spacedesk.net/forums/topic/unable-connect-to-my-pc/
    My primary machine is stationary pc (win10 20H2) and laptop xiaomi TM1703 (win11 21H2). For secondary machine i use android (samsung sm-200). With pc everything works perfectly. But something strange is happening with the laptop. After the reboot, the tablet sees the laptop and connects to it without any problems. But after a minute and sixteen seconds (attached a screenshot), the connection is interrupted and the tablet no longer sees the laptop. Manual input ip shows endless loading

    I have read several forum pages and did everything according to your instructions. Change wi-fi, reinstall app, run services.msc, change public wi-fi to private and back, go to Windows Firewall settings and check spacedeskService is allowed and more

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    9 6 月, 2022 6:50 上午 #8200
    spacedesk Lea
    管理員

    Hi @fullychess,

    Thank you very much for sending the diagnostic logs.
    However, DebugView.log file is missing (which contains spacedesk server traces).
    It seems that you did not download the DebugView before switching the Diagnostic ON.
    Please follow the steps below:
    – spacedesk Driver Console -> Diagnostics
    – click the “Download” button beside DebugView
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and wait for the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    Then send us again the updated diagnostic files.

    9 6 月, 2022 10:40 上午 #8204
    FullyChess
    參與者

    Hello again

    I came to another place and tried to display the image on the projector. Surprisingly, it worked without any problems. After that, I tried to connect to the tablet and the connection was not interrupted. The most amazing thing is that when I distributed Wi-Fi from my phone, the connection worked just as stably, although nothing worked yesterday.

    I will definitely write when I get home and check the application again

    9 6 月, 2022 10:46 上午 #8205
    FullyChess
    參與者

    Sorry. I first attached the debug view zip that weighs a lot

    • 該回覆由 FullyChess 於 2 years, 4 months ago 修改。
    • 該回覆由 FullyChess 於 2 years, 4 months ago 修改。
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    10 6 月, 2022 1:29 上午 #8224
    spacedesk Lea
    管理員

    Hi @fullychess,

    Thanks for sending the file.
    Is spacedesk is working now on your side? no more disconnect issue?

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