Hi @ferri,
The frequent disconnection is not a limitation of free/non-commercial viewers.
This issue may be caused by different reasons.
Have you tried reinstalling the app?
Could you also please try to reboot your device and see if the issue is still happening?
if the issue persists, using the most recent spacedesk Driver version and viewer, please send us the Diagnostic logs of this Issue.
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– reproduce the disconnecting issue during USB connection.
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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