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  • 22 5 月, 2024 2:26 上午 #26966
    dougw03
    參與者

    I am using a 2018 iPad Pro with a Windows 11 Machine connected via USB. Every now and then SpaceDesk cannot detect my Windows machine. IpadOS detects the machine because I get the prompt to enter my passcode. However SpaceDesk hangs on the connection page. I’ve tried force closing the app and unplug/replug USB but no luck. The only way to get SpaceDesk to detect the iPad is to power cycle my iPad. Any ideas?

    22 5 月, 2024 5:38 上午 #26970
    spacedesk Nicole
    管理員

    Hi @dougw03,

    is this happening on latest spacedesk Driver v2.1.19 and latest spacedesk iOS viewer?
    Have you tried to toggle (uncheck->check) the Communication Interface “USB Cable iOS” check box in the spacedesk Driver Console?

    22 5 月, 2024 12:21 下午 #26973
    dougw03
    參與者

    Hi Nicole, yes I confirmed latest SW on both machines. Are you saying next time this happens then toggle the checkbox and see if that resolves it instead of rebooting my ipad?

    23 5 月, 2024 1:15 上午 #26975
    spacedesk Nicole
    管理員

    Hi @dougw03,

    yes, that might resolve the issue.
    Looking forward to your feedback.

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