Installation failed

[ANGE_LACO]

Hi, when i run the installer to install spacedesk the download doesn’t proceed and i got the following error message.
Help me please!

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[spacedesk Renz]

Hi @ange_laco,

For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you!

[ANGE_LACO]

Here what you asked

[ANGE_LACO]

Should i upload all on a site?…file too large

[keith445511]

When I try to install Ver. 1.0.39
There is a problem with this Windows Installer package.
and the installation is interrupted.
How can I solve this problem?

• 該回覆由 keith445511 於 2 years, 7 months ago 修改。

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[ANGE_LACO]

All on the following link cause files size:

https://www.mediafire.com/file/1f1pdg8h0hkmjmd/Spacedesk_help_%2540ange_laco.zip/file

[spacedesk Lea]

Hi @keith445511,
Thanks for sending the logs.
Based on the logs, it seems that you have a previous spacedesk Driver (v1014) installed on your machine.
Could you please try to uninstall it first via Microsoft Troubleshooter program which you can download here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Uninstalling.
If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1014_BETA.msi here: {8C330294-7E17-42D6-B17F-1D875427F066}

After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

[spacedesk Lea]

Hi @ange_laco,

Thanks for sending the requested logs.

It seems that uninstalling the old spacedesk HID driver is hanging.
This is a known issue in our older version, as a work around, please try to manually uninstall the old spacedesk Driver version on your primary machine before installing the latest version

For assistance, please check Uninstall on Windows Primary Machine -> Manual Uninstall (Troubleshooting Only) chapter in the user manual. https://forum.spacedesk.netuser-manual/#item_518
PS: Please make sure you do the Step 4: Uninstall spacedesk virtual HID Device (for Windows 10 only).

[ANGE_LACO]

I solved the problem, ty for help

[作者]

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