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  • 12 9 月, 2023 10:15 上午 #23709
    crazynou
    參與者

    hello,
    i cant install the software the install stuck in that
    i attached an image

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    13 9 月, 2023 6:34 上午 #23716
    spacedesk Christian
    管理員

    Hi @crazynou,

    Is this issue consistent every time you attempt to install spacedesk?
    Are you upgrading from an old version?

    – If you haven’t tried rebooting your PC and reinstalling it, please do so. There are some cases where a simple reboot has resolved this issue.
    – Try uninstalling the existing previous version using the MSI installer of that version or via control panel and restart your pc before you install a new spacedesk Driver.

    In case the above suggestion didn’t work, please send us the following:
    – Run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    13 9 月, 2023 8:46 下午 #23734
    crazynou
    參與者

    hello sir,
    thank you for your response

    I tried all but still have the same problem

    i attached the file

    thank you.

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    19 9 月, 2023 2:54 上午 #23806
    spacedesk Christian
    管理員

    Hi @crazynou,
    Thank you for sending the requested files.
    However, we would like to ask for the setupapi.dev.log file again. It is located in C:\Windows\INF and send it to us in your next reply.

    On the other hand, Could you also go to Device Manager > click the ‘View’ menu, then choose ‘Devices by connection’ and ‘Show hidden devices.’ > Check for any spacedesk drivers that are installed. If there are any, please try to uninstall them by right-clicking the driver. Make sure to check the ‘Attempt to remove the driver for this device’ checkbox > click Uninstall > Go to the ‘Action’ menu and click ‘Scan for hardware changes.’ > check if the Spacedesk drivers are still installed in Device Manager and see if it takes too long for the scan to complete.

    For assistance, please refer to the attached Screenshots.

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    25 9 月, 2023 9:17 上午 #23902
    spacedesk Christian
    管理員

    Hi @crazynou,

    We have just released a new spacedesk Driver v1.0.74 on our website. Please try it and let us know if it fixes the issue.
    Looking forward to your feedback.

    28 9 月, 2023 2:29 下午 #23950
    crazynou
    參與者

    hi christian
    thank you i tested it work nikel
    thanks

    29 9 月, 2023 6:42 上午 #23953
    spacedesk Christian
    管理員

    Hi @crazynou,

    No problem, Glad it worked out for you!
    We will now close this topic. In case you encounter any spacedesk related issues, just let us know and we’ll be happy to assist you.

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