Hi @omega087,
Can you further describe the problem?
Viewer cannot discover? Did you get an error code upon connect?
For assistance, please also check the Troubleshooting chapter in the user manual.
https://forum.spacedesk.netuser-manual/
If the troubleshooting did not help, please open the spacedesk Driver Console in your primary machine, click Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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