Forum › 討論群 › spacedesk Discussions › Help! Black Screen – Not working
- This topic has 11 則回覆, 3 個參與人, and was last updated 2 years, 6 months ago by spacedesk Lea.
-
作者文章
-
22 4 月, 2022 10:21 上午 #7685wayniec參與者
Hi
I’ve been using spacedesk for weeks and it’s been great. so useful. today it’s connecting but all I’m getting is a black screen. I’ve read through all the posts I can, and I’ve updated the drivers on the windows machine.
I’m using an ipad and it’s on the latest version. I’m un and reinstalled both apps, power cycled everything including the router. Nothing works.
After around 2 minutes I get disconnected and error code 2-5-6, this suggests a display driver issue, but they’re all up to date.
Any suggestions please and thank you!
25 4 月, 2022 2:47 上午 #7700Hi @wayniec,
For further analysis, could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.25 4 月, 2022 9:27 上午 #7712wayniec參與者Thanks for getting back to me
I’ve following the instructions but it doesn’t seem to work. When I click on the “Save all” button I get an empty error pop up with an OK button. When I look in the folder where it saves the data, it’s empty.
附加檔案:
你必須 登入 才能查看附件檔案。26 4 月, 2022 1:27 上午 #7717Hi @wayniec,
Could you please go to C:\Windows\system32 folder, then find the spacedeskConsole.exe and right-click run as Administrator, then try again the steps above.
If it’s still empty, please try to copy the spacedeskConsole.exe to other location (e.g. on Desktop) then run it as administrator from there.
26 4 月, 2022 9:35 上午 #7723wayniec參與者Hi
I’ve tried all of those and it’s still not saving anything. The only thing it does it populate the diagnostic box below the buttons. I’ve tried multiple locations, desktop, my documents and it makes no difference.
This was the data in the box
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.363.160
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003Device Name : spacedesk virtual Bus
Version: 1.0.363.32
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_000126 4 月, 2022 9:50 上午 #7724Hi @wayniec,
I see. Thanks for the feedback.
Please try these steps for now:
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen + disconnected error code 2-5-6
– switch Diagnostic Collection OFFThen go to C:\Users\Public\Public Downloads and send us the Debugview.log and all spacedesk files in C:\Users\Public.
And also send us the dxdiag.txt file by running the dxdiag.exe then click “Save All Information”.- 該回覆由 spacedesk Lea 於 2 years, 7 months ago 修改。
26 4 月, 2022 9:58 上午 #7726wayniec參與者Here is the log file
26 4 月, 2022 9:59 上午 #7727wayniec參與者Here are all the public files
26 4 月, 2022 10:01 上午 #772827 4 月, 2022 1:11 上午 #7732Hi @wayniec,
Thanks for the files. However, we can only get the dxdiag.txt file.
Please save all the files in one folder, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.27 4 月, 2022 8:38 上午 #77362 5 月, 2022 3:04 上午 #7807Hi @wayniec,
Thanks for sending the files.Could you please quickly try the most recent spacedesk Driver v1.0.40 on our website https://forum.spacedesk.net.
If you still have the same issue, could you please go to C:\ProgramData\Microsoft\WDF, then send us the last 3-4 WudfHost_ext__xxx.dmp files.Note: ProgramData folder is hidden by default, if you cannot find it in C:\ directory, just click the View tab in the File explorer, then check the “Hidden items” check box.
Please save all the files in one folder again, then right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
-
作者文章
- 抱歉,回覆主題必需先登入。