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  • 9 10 月, 2024 1:41 下午 #28543
    Mako
    參與者

    Deinstallieren nicht möglich.
    Auch Microsoft Program_Install_and_Uninstall.meta.diagcab bringt die gleiche Fehlermeldung.

    Erst ging es mit 2.1.22.0, nach Update auf 2.1.23.0 blockierte es.
    Deinstallation nicht möglich.
    Neuinstallation mit 2.1.22.0 oder 2.1.23.0 nicht möglich.

    Ein Laptop ist der Client. Der sieht den Server noch.
    Ein zweiter PC als Server wird vom Client nicht erkannt. (2. Problem)

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    11 10 月, 2024 3:54 上午 #28558
    spacedesk Renz
    管理員

    Hello @mako,

    You can proceed to follow the manual installation steps provided here:
    https://manual.spacedesk.net/ManualUninstallTroubleshootingOn.html

    If you need any more assistance, please don’t hesitate to ask.

    11 10 月, 2024 1:48 下午 #28562
    Mako
    參與者

    Hi Renz!

    No chance.
    Deinstallation not possible.
    No services found.
    No registry.

    Any idea?

    Kind regards
    Martin

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    14 10 月, 2024 1:37 上午 #28568
    spacedesk Renz
    管理員

    Hi @mako,

    To further analyze your issue, please send us the following files:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    14 10 月, 2024 8:43 上午 #28572
    Mako
    參與者

    The requested files 🙂

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    14 10 月, 2024 9:06 上午 #28574
    spacedesk Renz
    管理員

    Please reboot your PC then check if spacedesk still shows up in Installed Apps. Thank you.

    15 10 月, 2024 6:52 上午 #28578
    Mako
    參與者

    Thank you.
    The new installation has worked.
    The laptop now sees the old PC again.

    A new problem. The new PC is also spacedesk server.
    But the laptop does not see it.
    Even if I enter the IP address manually, it does not see it.
    Can’t a client see two servers so that I can then choose which one it should mirror?

    15 10 月, 2024 6:58 上午 #28579
    spacedesk Renz
    管理員

    Hi @mako,

    Are both devices in the same network? If so, nothing should prevent a client from seeing multiple servers. Please make sure that the spacedesk service is running as indicated in all server devices and that the service is allowed through any firewalls installed in your server devices. You may refer to the Troubleshooting > Firewall Settings on Primary Machine section in the Documentation for further details.

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