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  • #3973
    werwerwer
    參與者

    I have already deleted them, they are not in the list of video adapters, but I still get an error

    #3974
    werwerwer
    參與者

    @itamax2073 I have already deleted them, they are not in the list of video adapters, but I still get an error(

    #3975
    itamax2073
    參與者

    @egscherbackov
    In my opinion you have some traces left on your PC
    of the previous program I always use revo uninstaller for deep cleaning
    Currently I have no problem with the PC driver version 1.0.18 and the app version 0.9.81. Everything works perfectly
    Try remove spacedesk re-install the previous program
    And uninstall it again with REVO Uninistaller once uninstalled do a deep scan and delete all the files that come your way
    Reboot your pc and install spacedesk from scratch

    #3987
    spacedesk Lea
    管理員

    Hi @egscherbackov,
    To further analyze this issue, please download the spacedesk diagnostic script here, then extract it.
    https://www.dropbox.com/s/z8h5llgi8c2ig3g/2021_spacedeskDiagnosticTool.zip?dl=0

    Inside you will find spacedeskDiagnosticTool.cmd, just right-click it then run as administrator.
    This script will start a debug view app to capture spacedesk debug traces.
    On step 5 it will prompt you to reproduce the issue (by connecting the viewer app and wait for the issue to happen), make sure to do this before pressing any key to continue.
    After the script is done, a folder will be created on the same folder as the script file which contains various log files that we need for analysis.
    Please right-click it -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

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