Connected – Display OFF

[miro]

Installed the latest app and server. The PC seems to properly emulate an additional screen. Can’t get it to work via USB or WIFI though. The phone always shows “Connected – Display OFF”.

Tried disabling Develeoper Mode and USB Debugging to no avail. Changing USB modes to USB tethering, PTP, or file transfer has no effect either. What should it it be?

Diagnostics file : https://pastebin.com/QSH7RRz4

Any help will be greatly appreciated.
Thanks!

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[spacedesk Lea]

Hi @miro,
Thank you very much for sending the spacedesk Driver info, but unfortunately it’s incomplete.

Is the display detached in the display settings?
Have you tried attaching it by selecting Extend/Duplicate in the Multiple displays drop down menu?

Could you also please check for incompatible software product via spacedesk Driver Console -> Incompatible Software Products.

If the suggestions above did not help, please send us the diagnostic logs for further analysis.
Just open the spacedesk Driver Console -> Diagnostics (make sure to download first the Debug View).
– switch Diagnostic Collection ON (check)
– Connect your spacedesk Viewer app and reproduce the display off problem
– switch Diagnostic Collection OFF (uncheck)
– click “Save All Information” (if dialog box appears, just click NO)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[miro]

@Lea, I checked for incompatible software and Splashtop was on the list. I had it installed minutes earlier. After uninstalling it and rebooting PC it worked as expected. Shadowplay also shows as incompatible but it works well despite it.

Thank a lot for your response!

[作者]

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