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  • 8 9 月, 2022 6:44 上午 #8952
    Serhii
    參與者

    hi i have attached the file.
    I used to connect my devices and there were no problems. “Connected – Display OFF” recently appeared.

    9 9 月, 2022 1:21 上午 #8968
    spacedesk Faith
    管理員

    Unfortunately, rar file is not allowed as attachment, please save the diagnostic as zip file as instructed. Thank you.

    14 9 月, 2022 8:10 下午 #9023
    Serhii
    參與者

    123

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    20 9 月, 2022 2:26 上午 #9083
    spacedesk Lea
    管理員

    Hi @serhii

    Thank you very much for sending the diagnostic logs.
    During Display Off in the Viewer app, could you please check in the Windows Display Settings (of your primary machine) if there’s a detached secondary display?
    Then please attach it by switching it to Extend or Duplicate.
    For assistance, please check the Configuration and Settings -> Windows PC (Primary Machine) chapter in the user manual https://forum.spacedesk.netuser-manual/#item_470.

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