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  • 9 7 月, 2022 9:21 上午 #8489
    Ruden
    參與者

    Hello, when you try to connect to a laptop (server), an inscription appears: Connected—DISPLAY OFF.

    I tried to disable Videowall and tried to connect via HTML5. When viewing through HTML5, something incomprehensible happened—it constantly connected and disconnected with the same inscription (Connected—DISPLAY OFF.)

    • 該主題由 Ruden 於 2 years, 4 months ago 修改。
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    12 7 月, 2022 1:45 上午 #8523
    spacedesk Lea
    管理員

    Hi @ruden,

    Thanks for sending the diagnostic logs.
    We are currently analyzing it.

    While display the “display off”, can you please check if there’s a detached display in your primary machine’s display settings.

    By the way, what is the operating system of your secondary machine? Android/iOS/Windows?
    If it’s Windows, could you please send us the dxdiag info of this machine?
    Just run dxdiag.exe the click “Save All Information” button, then send us the dxdiag.txt file in your next reply.

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