Forum › 討論群 › spacedesk Discussions › Connect on 2 devices, black screen on both

正在檢視 4 篇文章 - 1 至 3 （共計 3 篇）
  • 作者
    文章
  • 19 5 月, 2022 7:49 下午 #8020
    Thingyman
    參與者

    I’ve connected both an Ipad (via app) and macbook (via web client) but both show a black screen. I have uninstalled splashtop and disabled shadowplay

    20 5 月, 2022 1:10 上午 #8021
    spacedesk Renz
    管理員

    Hi @thingyman,

    May we request the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON
    – Connect your viewers to your server to reproduce the issue raised
    – switch Diagnostic Collection OFF
    – click Save All Information button

    Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

    20 5 月, 2022 7:21 下午 #8031
    Thingyman
    參與者

    I have attached it

    附加檔案:
    你必須 登入 才能查看附件檔案。
    26 5 月, 2022 2:02 上午 #8063
    spacedesk Nicole
    管理員

    Hi @thingyman,

    Thank you very much for the log files.

    It seemed that you have vSpatial Remote Desktop Utility installed on your machine.
    For now, spacedesk and vSpatial cannot coexist.

  • 作者
    文章
正在檢視 4 篇文章 - 1 至 3 （共計 3 篇）
  • 抱歉，回覆主題必需先登入。