Forum › 討論群 › spacedesk Discussions › Can’t use GestureSign with spacedesk

  • This topic has 11 則回覆, 2 個參與人, and was last updated 2 years ago by wlioi.
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  • 11 10 月, 2022 11:06 上午 #9246
    wlioi
    參與者

    The touch track jumps to the edge of the screen.

    11 10 月, 2022 11:13 上午 #9247
    wlioi
    參與者

    pic

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    9 11 月, 2022 8:09 上午 #9643
    spacedesk Lea
    管理員

    Hi @wlioi,

    What is your secondary machine? Android/iOS/Windows?
    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app (in your primary machine) by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue (touch track jumps to the edge of the screen)
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    9 11 月, 2022 10:25 上午 #9645
    wlioi
    參與者

    I tried it again and offered more tests if needed

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    9 11 月, 2022 10:42 上午 #9647
    wlioi
    參與者

    What is your secondary machine? Android/iOS/Windows?
    ———
    I have two pads. Their systems are harmony os2.0 and 3.0\It could be Android 11

    10 11 月, 2022 3:35 上午 #9663
    spacedesk Lea
    管理員

    Hi @wlioi,

    Thanks for sending the diagnostic logs.

    So you are using the spacedesk Android Viewer app from the Google Playstore, right?

    However, it seems that you did not download the Debug View first before switching the diagnostic ON..
    Could you please try again with Debug View available, then send us the updated diagnostic logs.

    10 11 月, 2022 3:52 上午 #9666
    wlioi
    參與者

    Yes, using the spacedesk Android Viewer in Google Playstore


    @spacedesk     Lea

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    10 11 月, 2022 3:56 上午 #9668
    spacedesk Lea
    管理員

    Does GestureSign works on your primary machine without spacedesk connected?
    Is your Windows 11 primary machine touch screen capable?

    10 11 月, 2022 4:03 上午 #9670
    wlioi
    參與者

    Without spacedesk, I couldn’t use the console’s touch screen capabilities. I don’t have a touchscreen monitor. No other touch screen problems have been found on spacedesk. The touch screen display is normal, but the touch screen trajectory of GestureSign will become a straight line on the edge of the screen, only to perform the sliding function. In addition, using win11 touch gestures in spacedesk is normal.

    10 11 月, 2022 4:06 上午 #9671
    wlioi
    參與者

    I uploaded a new demo video

    10 11 月, 2022 4:50 上午 #9672
    spacedesk Lea
    管理員

    Maybe that’s the problem. Maybe GestureSign only works on Windows tablet or Windows PC with touch screen main monitor.
    Please contact GestureSign support and verify if this app works on a normal desktop PC that don’t have touch screen monitor.

    10 11 月, 2022 5:01 上午 #9673
    wlioi
    參與者

    Well, thank you for your work

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