Forum 討論群 spacedesk Discussions Can’t Unistall / Install the driver.

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  • #11486
    chaozz
    參與者

    Hello. I’m trying to update to the latest spacedesk driver, but the installer keeps failing (I get a ‘installer not responding’ message). I am trying to unistall the old version to see if that could be the cause, but i get the same error message as install. I don’t know what to do. This just happens with spacedesk, all other apps install and work just fine.

    #11493
    spacedesk Lea
    管理員

    Hi @chaozz,
    For further analysis, please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #11535
    chaozz
    參與者

    Here are the files you requested. Let me know if there’s anything else you need.

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    #11542
    spacedesk Lea
    管理員

    Hi @chaozz,
    Thanks for sending the requested logs.
    The logs doesn’t show any new traces upon running the spacedesk msi installer.
    I assume, the installer immediately hangs even before spacedesk trace logging.
    Could you please try the steps below:
    – Run “services.msc”
    – Find “Windows Installer” then double click it
    – On the drop down menu of Startup type, select ‘Automatic’ -> OK, then close the window.
    – Reboot the machine, then try again with spacedesk installer and let us know your result.

    #11544
    chaozz
    參與者

    Hello. I tried that but i cannot change the startup type. The option is disabled. I’m attaching a screenshot.

    I have the option to start the service manually, when I do, the installer still fails to work.

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    #11546
    chaozz
    參與者

    Hello, I found a “solution”, I manually started the service but kept getting the same error. So I just kept pressing ‘retry’ until eventually it worked. I don’t know what could be wrong but at least the program is running now.

    #11547
    spacedesk Lea
    管理員

    Hi @chaozz,
    We are glad that it’s working now.

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