Forum › 討論群 › spacedesk Discussions › Cant install spacedesk because i dont have qWAVE

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  • 27 10 月, 2021 7:16 上午 #4108
    Uszer
    參與者

    Help i cant install space desk nor can i install qWAVE what should i do?

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    27 10 月, 2021 9:29 上午 #4120
    spacedesk Lea
    管理員

    Hi @uszer,
    What is your primary machine operating system?
    For further analysis, could you please run dxdiag.exe on your primary machine, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

    27 10 月, 2021 10:41 上午 #4124
    Uszer
    參與者

    My OS is Windows 10 pro 64-bit

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    3 11 月, 2021 8:22 上午 #4238
    spacedesk Lea
    管理員

    Hi @uszer,
    Thanks for sending the dxdiag info.
    Please make sure that any pending Windows update are installed on your machine.
    It’s possible that QWave feature on your machine cannot be started or got corrupted due to missing system updates (KBXXXX).

    18 5 月, 2023 5:24 下午 #13072
    chirag_99
    參與者

    i am facing similar issues in windows 7 32bit please provide any possible help

    19 5 月, 2023 1:03 上午 #13073
    spacedesk Lea
    管理員

    Hi @chirag_99,

    qWave (Quality Windows Audio Video Experience) feature must be installed in your Windows 7 machine.
    There are some cases that it’s already installed, but corrupted or maybe your machine is missing some Windows updates.
    Please also check if KB2533623 and/or KB3063858 Windows 7 update are installed on that machine.
    If not, please download this KB updates from Microsoft and try again with spacedesk installation.

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