Cannot Install

[jj737]

Hi,

I also cannot install.

It seems I cannot install ANY .msi in WIN11. The Troubleshooting tool didn’t help.

Is also an .exe for download available?

[spacedesk Lea]

Hi @jj737,
You mean any msi installer aside from spacedesk cannot be installed on your machine?
If that’s the case, then it’s probably an issue on your machine.

Unfortunately, no EXE installer available for spacedesk.

• 該回覆由 spacedesk Lea 於 2 years, 4 months ago 修改。

[jj737]

Thanks Lea,

I was wrong. Another .MSI installation went all ok.

I even changed the registry to be able to install a .MSI as administrator but Spacedesk fails to install with the error “Installer is no longer responding”

[spacedesk Lea]

Hi @jj737,
I see..
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[jj737]

Hi @Lea,

here are 2 files. But there is no spacedeskSetup.log.

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[spacedesk Lea]

Hi @jj737,
Thanks for sending the files.
If there’s no spacedeskSetup.log file generate, then it means the msi installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk msi installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder

[jj737]

Hi @Lea,

sorry it took so long …

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[spacedesk Lea]

Hi @jj737,
Thank you very much for sending the spacedesk msi trace.
It seems that the installer is returning a 1603 error.
Could you please try with some of the suggested resolutions here: https://docs.microsoft.com/en-us/troubleshoot/windows-server/application-management/msi-installation-error-1603

[jj737]

Hi @Lea,

no success!

[spacedesk Lea]

Hi @jj737,

Thanks for the feedback.

Questions:
1. Did you recently upgrade to Windows 11?
2. Is this the first time you install spacedesk?
3. Did you install spacedesk before?
4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?

Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.

[jj737]

Hi @Lea,

1 – No, 11 since half year
2 – Yes
3 – No

“Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.”

Thanks a lot! Installation now success !

[作者]

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