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  • 11 4 月, 2023 1:49 上午 #12666
    eliane.peixoto7
    參與者

    Meu PC Server não é encontrado pelo Cliente.
    Ja verifiquei as opções de exceções no fireware e estão na mesma rede cabeada. Estou enviando anexado o log pra ver se conseguem me ajudar. Envio também o print de softwares incompativeis.

    11 4 月, 2023 5:23 上午 #12729
    spacedesk Lea
    管理員

    Hi @eliane-peixoto7,
    Please check the chapter Troubleshooting -> Network Connection in the user manual https://forum.spacedesk.netuser-manual/#item_489.

    7 5 月, 2023 7:28 下午 #12959
    eliane.peixoto7
    參與者

    Boa tarde.
    Já visitei todos os campos do manual e realizei os testes, ainda não consigo fazer com que meu cliente encontre o server.

    10 5 月, 2023 1:22 上午 #12967
    spacedesk Lea
    管理員

    Hi @eliane-peixoto7,

    On which viewer app are you trying to discover and connect? Android/iOS/Windows?

    For further analysis, please send us the diagnostic info on your primary machine.
    Just open the spacedesk Driver Console app -> Diagnostics -> click “Save All Information” button.

    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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