Could you please check the following:
– Check if spacedeskService is running / Server status is ON in the Console window.
– Are both primary machine secondary device connected on local area network?
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa?
To check if both machines are reachable to each other.
– What is the current Network Profile on your primary machine, is it Public or Private?
You can see it on Windows Settings -> Network & Internet -> Properties.
For analysis, please send us the diagnostic files on your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information, then send us the whole diagnostic folder.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
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