Hi
Ad non-responding apps on process line in ipad:
Yes same issue on ipad if I close and reopen on PC.
What I primarily want to do with spacedesk is to open e.g. a video mp4 file from file explorer on ipad.
Ad PC shown upside down on ipad:
It does not work for me to stop screen rotation, since ipad is set up with power cable in reading stand (i.e. I need landscape mode only in correct orientation with power cable and home button to the left)
Peter
Hi @kemikalelite,
Can you try to reinstall the spacedesk v1049 then check if spacedeskService.exe is present in C:\Windows\System32 folder.
Then, if spacdesk Driver Console is present, please send us again the updated diagnostic logs.
Does it only happen if spacedesk is connected?
Have you tried closing these apps (right-click “Close window”) then open/click it again?
Can you also monitor their memory and cpu usage via task manager if it shows high consumption of memory/cpu?
Hi @filipekinder,
Thanks for sending the requested logs.
Based on the logs, you still have an old spacedesk Driver v1035 installed in your machine and it’s failing to uninstall.
Do you still have this old v1035 msi installer?
If no, please download here: https://www.dropbox.com/s/06narztjwk5ipow/spacedesk_driver_Win_10_64_v1035_BETA.msi?dl=0
Use this installer to try to uninstall the old spacedesk version on your machine.
For some reason it must have not installed the service when I updated to 1049.
The usual process of uninstalling spacedesk, rebooting, and running the installer again doesn’t restore the service for some reason.
It could be an issue with my Windows installation but I don’t know what the cause is.
Hi @filipekinder,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
hi @spacedesk Lea
could not uninstall using program
Hi @kemikalelite,
This means spacedesk Server (spacedeskService) was not installed properly or did you already uninstall it?
Hi @filipekinder,
Can you please download the Microsoft Troubleshooter program here:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
After that, please try again with the spacedesk driver installer.
Hi @plaurits,
Could you please try the following work around:
1. open your iPad Viewer -> Settings -> Rotation, then switch it OFF
2. you might also have to switch the display orientation in the display settings in your primary machine in case it’s still flipped upon connect
3. connect the iPad Viewer app then on your primary machine, open the spacedesk Driver Console window -> click the connected client underneath Network -> Connections Active, then on the right panel, click the Videowall tab and uncheck the Flipped Display (for mirroring) box.
Hello,
There is no spacedeskService listed in services.msc
Hi @ourlove,
Thank you very much for the feedback.
Now I see that you are using a public wifi.
Connection over a wireless network through a router (especially public wifi) can cause a slow performance and unstable connection.
We are glad that you fixed the issue by connecting over a Mobile Hotspot network.
A direct network connection is recommended in order to achieve a good performance and prevent connection lost issue.
FYI: We are currently working on the performance improvement of the spacedesk e.g. USB cable support for Android and hardware accelerated image encoding which will be available soon.
Hi @kemikalelite,
Thank you very much for sending the diagnostic logs.
We are currently investigating it. We have tried in our Windows 10 v22H2 but so far we cannot reproduce the issue.
Looks like the spacedeskService is hanging on your side. Can you quickly try to forced stop it via task manager, just open the task manager then find the spacedeskService.exe and right-click “End task”.
Then run services.msc, find spacedeskService then try to manually start it.
Then let us know your result. Looking forward to your feedback.
The spacedesk status shows as OFF in the control tab and in the lower left corner of the console window.
If I change the switch to ON it changes back to off on its own when I reopen the window.
If I check “Automatically start at system boot time” the option immediately disables itself.
The spacedesk icon is not showing in the system tray next to the clock.
spacedesk is not detected on either of my two android devices.
I have already tried uninstalling, rebooting, then reinstalling with no improvement.
It was working fine before this week but the only changes to the computer are routine windows and nvidia updates.
I do not have Nvidia game capture or any other incompatible software or security products that are listed.
I have attached the diagnostic log zip.
Windows 10 22H2
Server Version 1.0.49
Android client version 0.91.1
Hello developers.
Unfortunately, I had a very noticeable lag when I turned off the Videowall mode, and setting the network to private didn’t work either. Even disconnects are more frequent after doing what you said.
However, I read in the manual that you can connect using the PC’s mobile hotspot, and I tried it with good results and no disconnects so far. So I think it should be that my network is unstable and the spacedesk is disconnected (because I am using the campus network).
My experience using spacedesk these days is very good (except for a slightly obvious delay, since I mainly use spacedesk to read documents, the impact is not particularly large, but it would be better if the delay problem can be solved), if there is a problem in use I will continue to give feedback and look forward to your continued updates!
Hi @ourlove,
Thank you very much for sending the diagnostic logs.
We are currently analyzing it.
Could you please try the following and check if it will help:
– switch OFF the Videowall mode in spacedesk Driver Console
– set your current network profile to Private via Windows Settings -> Network & Internet -> Properties, underneath Network Profile type select “Private”
Well, unfortunately, this happened again very quickly.
I will describe the situation in detail again. When the iPad is connected to the spacedesk, it may be disconnected after a few minutes. At this time, there will be no prompt message, because the spacedesk screen on the iPad will not change, but the spacedesk has been disconnected. When I want to move the mouse to On the iPad extension screen, I found that I couldn’t move it, and then I realized that the spacedesk was disconnected. This is very frequent.
Hopefully this time I can send the spacedesk diagnostic logs you need.
The diagnostic logs are in the attachment.
Hi @shaft,
For the “Hide Task bar icon” behavior, this is expected.
This is how we designed it at the moment, so user can notice if there’s an active spacedesk connection (in case of unauthorize connection)
This setting will not be saved, once you reboot your primary machine you have to set it again upon machine start up.
As for the disconnect issue, could you please send us the diagnostic logs for this issue?
Just follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @ourlove,
Unfortunately, the zipped folder you sent does not contain spacedesk diagnostic logs.
Please follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and wait for the disconnect issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Since the compressed package exceeds the attachment space limit, it can only be placed here:https://we.tl/t-3aCW9FSUkT
Hello,
I have two problems with SpaceDesk.
First one:
I have latest update SpaceDesk on my PC and my Android device.
I have latest NVidia driver, and latest Windows 10 update.
I have no errors on my primary machine.
My Android device is clean, after factory reset.
After random time it shows error and disconnects:
“Disconnected by server error
Error Code: 2-5-6-5-4-5-6-4-5
Error Info: 0-5-8-9-6-5-8-6-5
Connected time: …”
After this error, device is not reconnecting and i have it in my PC Case, so i have to unscrew it, and press ok button on that error, than reconnect it manualy.
In log i have errors:
[14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000119 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
00000028 13:04:46 [14052] Error 14 (resource or object not found) in function AudioApplication::ExtractInfosFromAudioSessionMonitor
00000029 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000030 13:04:46 [4792] AL [4792:5740]:ALWindowHidden::DisplayMonitorAssignmentEnumerate failed! EnumIdx:0
00000032 13:04:46 [14052] Error 11 (invalid parameter) in function AudioGraph::CSonicMapper2Module::LazyInit
00000033 13:04:46 [4792] AL [4792:5740]:ALPnpDevice::Destroy error already closed!
00000034 13:04:46 [14052] Error 16 (unavailable resource, function or feature) in function AudioGraphSettings::CRegistrySettingsRepository::ReadSetting
00000037 13:04:46 [14052] Error 14 in function DataSystem::GetProductDesc: Product infos not found
Second issue:
After every PC restart i have to make Hide Task Bar icon to stop showing it in start bar.
Hi @georelle,
Did it all turns black upon connect? Or only after a certain time?
If yes, how long before all the displays will show black screen?
Could you please try with the most recent spacedesk Driver v1.0.49 from the website and check if the issue is still happening.
If it happens, please send us the diagnostic logs of this issue.
Please follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewers and wait for the black screen issue to happen
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
I have been having an issue where the attached displays will go black. There is no message on the screen that says reconnecting or anything. The main PC attached display is fine. After rebooting the main Windows PC the attached displays connect and start working with nothing being done to them. This happens almost daily. When it happens it affects all 5 attached client displays.
The Windows PC has Spacedesk version v1.0.44
I have 5 displays connected to the main PC. They are all connected with a hardwire to a switch that the Main PC is connected to. The switch is connected to a router.
I have read where it is best to setup the main pc as a wifi hotspot and connected the client devices to that wifi. Would it accomplish the same thing if I setup another network port on the main pc and hardwired everything to a basic switch with assigned static IP’s? So no router and the Main display and client devices are hardwired to a dedicated switch network.
Thanks for the help.
Georelle
Hi @blend69,
Maybe you can try Android Debug Bridge Cable connection.
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/
Hi @lort0m,
For now, you can try 2 things:
1. USB Tethering connection
If your phone supports USB tethering, you can try to establish a private network connection via USB tethering and connect spacedesk over it.
For instructions, please check the Performance Tuning -> Network Bandwidth -> USB Tethering chapter in the user manual.
2. Android Debug Bridge Cable connection
For instructions, please check the Performance Tuning -> Network Bandwidth -> Android Debug Bridge Cable chapter in the user manual.
https://forum.spacedesk.netuser-manual/
FYI: Native Android USB cable connection is not yet supported.
But will soon be available in the next few months.
Hi @takaki,
Unfortunately, we cannot view your attached image, it exceeds the allowed file size..
Could you please try to switch off the auto rotation in your spacedesk iOS Viewer settings before connecting to your primary machine.
Hi. Since i had to re install Spacedesk theres a black border round my extra Tablet screens. im computer illiterate so any advice would be greatly appreciated. Thanks in advance
Hi @password23,
Another thing to try to verify that the problem is the network connection over your router, is to connect over the Mobile Hotspot network.
Just follow the steps below:
– On your Windows 10 primary machine, open the Windows Settings -> Network & Internet -> Mobile Hotspot, then switch it ON, select Share my internet connection from “WiFi”
Take note of the Network name and password which you will connect from your Chromebook.
– On your Chromebook, connect your WiFi to the Hotspot network name created by your Windows 10 primary machine.
– Once the chromebook is connected to the hotspot network, check the spacedesk viewer if you can discover now the primary machine and try to connect.
Hi @lort0m,
Thank you very much for sending the diagnostic logs.
Could you please check if you can add spacedesk or C:\Windows\system32\spacedeskService.exe on your Avast Firewall setting’s exception list to allow incoming and outgoing connection.
Then try again if it will fix the spacedesk discovery.
Hi @bastienbaba,
The “X” button found on upper right corner of windows viewer when in full screen mode is currently intended for Windows (Surface) tablet that don’t have keyboard attached and no way to exit from full screen mode.
We will improve this feature very soon.
In case you want to disable it, we can only suggest 2 things:
– only maximize the spacedesk viewer window instead of full screen mode, OR
– if you are not using the touch feature, maybe you can disable it in viewer’s Functionality settings (temporarily), if you want to go to full screen mode.
Hi @marulo77,
Can you please send us the screenshot of the viewer app showing the corrupted display and the diagnostic logs of this issue:
Just open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the corrupted display issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @password23,
Then something in your primary machine is blocking the outgoing and incoming connection from/to devices/computers connected on the same local area network.
Internet connection is not relevant in this case, spacedesk operates on local area network and does not require internet connection.
Another thing you can quickly try, on your chromebook please try to connect via spacedesk HTML5 Viewer. Just open a web browser and go to http://viewer.spacedesk.net/ and connect to the IP address of your primary machine.
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.370.162
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003
Device Name : spacedesk virtual Bus
Version: 1.0.401.35
Device ID : ROOT\SPACEDESK_VIRTUAL_BUS\0000
Status : OK
Error Code : 0
PNPClass : System
Service : spacedeskDriverBus
HardwareID[0] : Root\VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_BUS_0001
Also, Tactile not working anymore after reboots/reinstall. Even after the display was corrupted, the tactile was working. after the reboots and reinstall, it seems its not working anymore. I did clear spacedesk Settings, no success.
Have been using space desk for over a year, no issues.
Today I wokeup, my Amazon Fire 10HD which has spacedesk, it connects perfectly, however, it shows corrupted display. Like many colors, artifacts and such. Tried reinstalling both PC and Tablet app. Repair as well. Reboot. Need assistance as I use this every day.
Hi @password23,
Thanks for the feedback.
Please try the following:
– Can you try to ping the IP address of your secondary machine from your primary machine and vice versa, just to check if both machines are reachable to each other.
– Try to switch spacedek Server OFF -> ON via spacedesk Driver Console app, then check if viewer can discover now the primary machine.
Hi @andrewent,
Did you install spacedesk iOS viewer on your Mac?
Hi, I have installed spacedesk on in my Mac with Parallel to control another pc. The software doesn’t open itself, why? WHAT CAN IT’S POSSIBLE TO DO, TO OPEN IT’?
THANKS
Hi @noddy,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @password23,
Yes, the adapter is hidden until you connect successfully to a viewer.
Download link for only spacedesk Graphics Adapter is not possible. All spacedesk drivers are bundled in one installer package.
It seems that the problem is in network discovery.
Could you please check the following:
– Do you have third-party firewall/antivirus software?
If yes, please make sure that spacedesk/spacedeskService is in the exception list for incoming and outgoing connection.
– Is your current network profile Private or Public? If it’s Public, please switch to Private.
– Is client/WiFi isolation enabled in your Wireless router settings?
If yes, please disable it. This setting prevents direct communication between connected computers/devices.
For further assistance, please refer to the Troubleshooting – Network Connection chapter in the user manual.
https://forum.spacedesk.netuser-manual/
If the suggestions above did not help, could you please send us the diagnostic logs of your primary machine.
Just open the spacedesk Driver Console by clicking the spacedesk tray icon in the task bar or by start menu then search.
Go to Diagnostics and click Save All Information button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
would it be possible to send me a download link for only the spacedesk graphics adapter
I’ve tried connecting to a spacedesk viewer app, manually adding the ip without the discovery, it comes up with the error “unable to connect!”
I’ve tried connecting with the lan/wifi and it says it cannot detect and primary machines.
I’ve also tried connecting manually, with the discovery and it just keeps on saying Ip-validation in progress.
I dont think my wifi is the problem
I still think its the adapters problem because it still isn’t installing after i repair it or uninstalling and installing compltely.
Is the adapter hidden until I connect successfully to a viewer?
Hi Nicole,
Thank you for the reply and my apologies for not coming back sooner! Life got busy!
Anyway, I still have this issue and I have updated to the latest version. I am now on 1.0.49 of the Server software but I still have the issue where eventually, after several hours, my network adapter on my primary computer looses internet connectivity. Of course, because the host machine has lost all network connectivity, the client machine looses it’s connection to the host.
Again, everything seems normal when I start both the driver software on the primary machine and the viewer on the client machine.
I am using Viewer v0.9.37 (BETA) on the client laptop.
After I disable the network adapter on my host machine, and then re-enable it, all network functionality returns to normal and the client laptop running the spacedesk viewer software reconnects without issue.
Is there a setting I can investigate or adjust in the software or perhaps a setting on the network adapter I need to change? Also, I started the diagnostic collection process today to see if I can document the occurrence. It usually takes several hours before the NIC looses connection.
Hi @fuels,
Thank you very much for sending the diagnostic logs.
Have you already tried to switch OFF-ON the spacedesk Server via spacedesk Driver Console app?
Did you still get the error code 31?
We also noticed that your AMD Radeon (TM) R7 360 Series graphics adapter is outdated.
Could you please try to update it?
You can download the updated driver on their website https://www.amd.com/en/support.
If the suggestions above did not help, then please send us an updated diagnostic logs with Debug View.
It seems that you did not download it before starting the diagnostics.
Could you please try again the steps above and make sure to click the “Download” button of the Debug View before switching the Diagnostics ON.
Then send us an updated diagnostic logs.
Hi @password23,
If the spacedesk Driver installer finished successfully, then the spacedesk Graphics adapter should be pre-installed.
spacedesk Graphics Adapter in device manager will be plugged upon first successful client/viewer connect.
Did you try to connect a spacedesk viewer app?
Error 31 has spacedesk Graphics Adapter, the above actions did not help … Here is the Archive.
Hi @umut-atakul,
rar file type is not allowed as attachments, please change it to .zip file.
By the way, which spacedesk viewer app are you using? Android/iOS/Windows/HTML5?
Hi @fuels,
Can you tell us which device has this error code? Is it the spacedesk Graphics Adapter?
Could you please try to stop-start the spacedesk server via spacedesk Driver Console window then try again with spacedesk.
If the suggestion above did not help, please send us the diagnostic logs.
Just follow the steps below:
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the display off issue + error code 31 in device manager
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @victor-lois,
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app to reproduce the display off issue
– then switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
