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  • #8335
    spacedesk Lea
    管理員

    Hi @roger,

    spacedesk Android Viewer app only support higher than Android version 4.1.
    I guess your current Android version 4.1.2 is not supported.
    For more info, please check the system requirements chapter in the user manual https://forum.spacedesk.netuser-manual/.

    #8332
    spacedesk Lea
    管理員

    Hi @elias2000k,

    Is your primary machine Windows 10/11?
    If yes, please send us the diagnostic logs of this issue, just follow the steps below:
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    #8329
    Roger
    參與者

    I’m trying to install on a samsung 7.7 tablet with android version 4.1.2, but it doesn’t appear in the list of available devices.

    #8327
    Elias2000K
    參與者

    Immer wenn ich mein IPad mit mein Pc Verbinden will steht auf das IPad für ein Moment: “Disconnected – Display Off” und dann wir SpaceDesk beendet.
    Hab die Programme auf beiden Geräten Neu Installiert hat aber nichts gebracht.
    hat jemand ein Plan woran das liegen kann?
    Mein Laptop ist nicht mehr ganz der Jüngste…

    Hab ein :
    CPU:Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
    GPU:AMD Radeon 6600M and 6700M Series
    RAM:12GB 1333MHz

    #8328
    Elias2000K
    參與者

    Whenever I want to connect my IPad to my PC, the IPad says for a moment: “Disconnected – Display Off” and then SpaceDesk is closed.
    I reinstalled the programs on both devices but it didn’t help.
    does anyone have an idea what could be causing this?
    My laptop isn’t that young anymore…

    have a :
    CPU: Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz
    GPU: AMD Radeon 6600M and 6700M Series
    RAM: 12GB 1333MHz

    #8311
    spacedesk Lea
    管理員

    Hi @agribble,

    Could you please check the following:
    1. Do you have VPN (Virtual Private Network) enabled?
    2. Is your wifi router settings has client/wireless isolation enabled?
    This setting prevents direct communication between connected devices/computers.
    3. Please check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

    For assistance, please also check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.

    greengolem
    參與者

    First, a huge THANK YOU to the smart folks at datatronicsoft for making and releasing this very cool tool! I am using it daily to give myself more screen real estate, and it (mostly, see below) works like a charm. I’m really impressed with the refresh and depth available when using a local network and higher-end tablet – graphics are very smooth!

    THE SETUP:
    I have an Android tablet connected as a desktop extension using spacedesk, with the latest server-side driver software (v1.0.42) and latest Android app (v0.9.97) as of 6/17/2022. The desktop (Windows 11) has a wired connection to my lan/wan/wifi router, and the tablet (Samsung Galaxy Tab S8 Ultra / Android 12) is on wifi (although I did try connecting to lan while troubleshooting, and the issue remained).

    The tablet connects to the desktop with no problems, and the desktop is extended. There appear to be NO network issues, and no errors during connection. After connecting, I am able to use the extended desktop as normal, moving windows between monitors, maximizing, and getting a good view on the tablet WHILE I AM ACTIVELY WORKING IN WINDOWS DISPLAYED THERE.

    THE PROBLEM:
    The problem presents itself after some idle time. If the view on the tablet (spacedesk client) is static for too long (several minutes), there will be a disconnect/reconnect cycle. The tablet will briefly disconnect, showing a black screen/bouncing text, and then reconnect, showing the extended desktop again. Most of the time, the main Windows desktop is not disturbed – Windows seems to believe that the extended desktop still exists, and it does not try to gather open windows back to active monitors. Sometimes the time between disconnect and reconnect is too long, and the extended desktop flashes (or does the Win 11 zoom in/out thing) and gets disrupted, then resets again on connect. Both scenarios are bad – I don’t want it disconnecting at all, even if it’s idle.

    TROUBLESHOOTING:
    I first tested different network connections, thinking perhaps there were traffic issues, but it persisted across different connection configurations.
    Then I started searching this forum, and found a few threads where the datatronicsoft rep asked whether the person’s screen had been active or idle. These were in older threads, and the rep usually recommended upgrading, but it got me thinking that perhaps screen activity was the issue (or perhaps screen activity, causing network activity, to keep network connections alive).
    There were also references to the “Disconnect Delay” setting in the Driver Console – there is no help for this setting (that I could find in app or docs) so I’m not entirely sure what it means – is it 1) grace period for server to not reset extended desktop when a client temporarily disconnects, because we’re expecting a reconnect, -OR- 2) timeout intended to actually disconnect an idle screen? I think it’s #1, but I would love to get the answer from a rep here. Regardless, I cannot set it to “0” – it just defaults back to “45” when the status is set back to “On”.

    THE WORK-AROUND:
    I opened my NVIDIA control panel and went to the first item in the menu, which is “Adjust image settings with preview”. This has a constantly-rotating generated 3D image (the NVIDIA logo) so that you can see anticipated quality changes as you change settings. I made the window as small as possible while still displaying the rotating image, and put that window on my spacedesk extended monitor (the tablet). I have attached an image of the window here.

    After doing this, NO DISCONNECTS ALL DAY, regardless of whether any other data was static / idle on the screen.

    I don’t think the NVIDIA window is necessary – but I do think some portion of the screen that is constantly updating is required for the work-around. Something that displays a small animated GIF might do the trick.

    It is interesting to note that, since I have the clock displayed at the bottom of every monitor on the taskbar, that at least SOME pixels are getting updated every minute. But this doesn’t appear to be enough.

    THE REQUEST:
    I’m hoping someone from datatronicsoft can chime in on this, and:
    1. Answer the question on the exact operation of the “Disconnect Delay” setting, and
    2. I would request a “keep-alive” feature be added to either keep a little more traffic going between the client and server (if network port timeouts are the root cause) and/or force-redraw the screen or a portion every now and then (if that helps).
    I understand this sort of brute-forces the fix, and it’s not clear to me where in the chain the timeout is occurring – but since this was a question from datasoftinc reps in the past, I assume it is a know potential issue, and you may have more insight into root cause. If the fix is elusive, you could at least have a keep-alive feature for current users until a more nuanced fix was available.

    Thank you again for all of the work on this, and I’m looking forward to the new upcoming releases and product offerings!

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    spacedesk Lea
    管理員

    Hi @davy33127,
    Unfortunately, *.rar attachment is not allowed, please attach the diagnostics as .zip file.

    davy33127
    參與者

    voici ma sauvegarde

    #8278
    andyhleu
    參與者

    Thank you, Lea

    I tried to do the same but still not working.
    Display setting has display my main(PC) screen as 1 and the tablet(Android) as 2, and I tried to arrange the display as well, but the Android tablet still take over my main screen. “Make this my main display” grayed out and selected, I can’t do anything with it.

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    FreakyMood
    參與者

    My phone: Android; My screen size 1520×720

    My dxdiag info and screen photo in Attachments.

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    #8272
    spacedesk Lea
    管理員

    Hi @kekzz98,

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    After that, please try again with the spacedesk driver installer.

    #8266
    andyhleu
    參與者

    A few days ago installed both software on PC as Server(V1.0.42) and on Android Tablet as Viewer(V0.9.97), worked fine the first day.

    Started the second day, my PC showed as a viewer on screen though the server software(Console) is on PC, and Android Tablet showed my pc’s desktop and everything as a server though the android software still a viewer.
    I would like to have the Control back on my PC as a server and Tablet as Viewer. How do I do that? I played around with the settings but nothing worked.

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    #8257
    spacedesk Lea
    管理員

    Hi @qowmq,

    Thanks for the logs.
    It seems that something on your primary machine is preventing a spacedesk conection.

    We noticed that you have AhnLab V3 Antivirus on your primary machine.
    Could you please check if there’s an exception list setting on this antivirus app and just try to include spacedesk to allow incoming and outgoing connection.
    The following are the spacedesk details you might need for manual setting:
    service name: spacedeskService
    file path: C:\Windows\system32\spacedeskService.exe
    TCP/IP Port: 28252
    UDP Port: 28252

    #8256
    liamcharmer
    參與者

    Hello, I am using a Windows VM running on a synology NAS server. DS920+.

    I have got the spacedesk running and it works fine, however when trying to make it work with spacewall (and monitors everywhere). I turn spacewall on and it then dissconnects the devices.

    The VM is using vmvga as the videocard.

    Is there something I am doing wrong?

    #8252
    qowmq
    參與者

    1. DebugView Windows 10.LOG file.

    2. I can’t connect the same.
    DebugView Windows 7.LOG file.

    • 該回覆由 qowmq 於 2 years, 3 months ago 修改。
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    lior
    參與者

    Hi, I’ve downloaded your up to my ipad air (4th gen), and for my laptop (windows 10).
    I have done everthing start from rebooting, deleting the other apps (xdisplay), and doawnloaded again your app and reboted and ext. AND in the buttom line its the same Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01 that appears.

    #8227
    spacedesk Lea
    管理員

    Hi @qowmq,
    Thank you very much for sending the dxdiag.

    1. Please send us the debug logs for the app crash using DebugView. Just follow the steps below:
    – download DebugView app here: https://download.sysinternals.com/files/DebugView.zip
    – extract the files from the zipped folder
    – run the Dbgview.exe as Administrator
    – make sure to only check the Capture -> Capture Win32 and Capture Events
    – while DebugView is open, please run the spacedesk Windows 10 Viewer app and try to recreate the app crash issue
    – you should find some “SA [xxxx:xxxx] …” traces in the DebugView, please save the logs and send it to us

    2. Please also try with spacedesk Windows 7 Viewer app (desktop version 0.9.39) and check if you get the same app crash issue.

    #8226
    spacedesk Lea
    管理員

    Hi @freakymood,
    Could you please check/try the following:
    – After installing the KB3063858 update, did you reboot your PC?
    – check if you can find qwave.dll in C:\Windows\System32 directory
    – run “services.msc” and find Quality Windows Audio Video Experience and check if the status is “Started”
    – If qwave.dll is missing or corrupted, please try to repair it. Just run Command Prompt as administrator, then type “sfc /scannow” and hit “ENTER”.
    – Please also check if there’s a pending Windows Update on your machine, then try to update it.

    By the way, we moved your post to a separate topic.

    #8222
    Tableter
    參與者

    Unfortunately nothing happens.
    I almost doubted myself then.

    Then I ran the procedure on my desktop PC: no problem
    After entering the name of the msi file, the installation begins immediately and
    the text file is saved. But unfortunately I don’t need that.

    I would like to install spacedesk on my CSL Tablet PC HD (Windows 10 Pro),
    so I can use an older Android tablet as a 2nd screen.
    That’s the only way you can do something outdoors.
    The Panther Tab brings the brightness not here.

    It may not be possible to install this on the Panther Tab,
    even though Windows 10 Pro 64bit is running on it and can be used like a desktop PC.

    Thank you for the patient help.
    Gert

    #8214
    jackson
    參與者

    1. that’s was opened already.
    2. Network profile is Public.

    #8199
    Tableter
    參與者

    Hello Lea,

    I followed the instructions exactly.
    After the script has started and the file name has been entered
    comes the WIndows Installer window.
    If you then press any key, the prompt closes and nothing happens. The log files are not there either.

    By the way, Windows does not block any app this time.

    I use this file:
    spacedesk_driver_Win_10_64_v1042_BETA.msi

    Seems more complicated…
    Thanks for the support
    Gert

    #8194

    主題: Disconnected

    namichan
    參與者

    Hi,
    I cannot display the screen anymore. It says Disconnected by server error
    Error Code: 2-5-
    Error Infor:0-5-
    Could you tell me how to fix this issue?

    Thank you!

    #8193
    jmayes
    參與者

    Just installed the latest driver posted for win10 64 bit (beta) on two different servers, using two different android clients (fire tablet gen 3 and android 12 phone), both only take a touch tap once in a while, I can keep taping and only 1 out of 5 (sometimes) will hit. When I first log in it always gets the 1st tap but then goes bad after that, please advise

    #8184
    FullyChess
    參與者

    Hello

    My problem is very similar to this: spacedesk.net/forums/topic/unable-connect-to-my-pc/
    My primary machine is stationary pc (win10 20H2) and laptop xiaomi TM1703 (win11 21H2). For secondary machine i use android (samsung sm-200). With pc everything works perfectly. But something strange is happening with the laptop. After the reboot, the tablet sees the laptop and connects to it without any problems. But after a minute and sixteen seconds (attached a screenshot), the connection is interrupted and the tablet no longer sees the laptop. Manual input ip shows endless loading

    I have read several forum pages and did everything according to your instructions. Change wi-fi, reinstall app, run services.msc, change public wi-fi to private and back, go to Windows Firewall settings and check spacedeskService is allowed and more

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    #8183
    spacedesk Lea
    管理員

    Hi @tableter,
    Thank you very much for sending the requested files.
    However, the spacedeskSetup.log file is missing.
    We have checked the setupapi.dev.log file and unfortunately it does not contain spacedesk install traces.

    Could you please send the following additional files:
    – C:\Users\Public\spacedeskSetup.log file
    – C:\WINDOWS\inf\setupapi.app.log file
    – spacedeskmsi_trace.txt (please follow the steps below on how to generate spacedeskmsi_trace.txt)

    To generate spacedeskmsi_trace.txt:
    – please download the spacedeskMsiTraceGenerate.zip here:
    https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
    – extract the zip file
    – copy the most recent spacedesk msi installer inside the folder, then click the get_trace.bat
    – the script will prompt you to enter the msi file name then press enter
    – it will run the spacedesk installer until you encounter the error
    – then send the spacedeskmsi_trace.txt generated inside the folder

    #8172

    回覆至: Server problems

    Yarni
    參與者

    Hi Lea!

    1. I found spacedeskService in services.msc but it was stuck in the process of stopping and could I could not start or stop it.

    2. The connection was more stable yesterday and I had a hard time catching the issue (it did happen still, but with hours between) but today the display is turned off after a few minutes. I’ve attached the requested zip file in this post.

    The android version is 7.1.1 and I am using reverse usb tethering for the internet connection.

    #8159

    回覆至: Server problems

    spacedesk Lea
    管理員

    Hi @yarni,

    Thank you very much for reporting these issues.

    1. For the ON-OFF button, could you please try to run services.msc, then find spacedeskService and try to stop-start it (maybe a few times) and check if it’s also hanging.

    2. For the disconnection problem, could you please send us the diagnostic logs.
    Please follow the steps below:
    – Open spacedesk Console window -> Diagnostics
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the disconnect issue
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    By the way, can you also tell us your android tablet’s android version? Is it connected over WiFi network/UBS tethering/WiFi Hotspot?

    #8157
    spacedesk Lea
    管理員

    Hi @jmgrobao,

    Thank you very much for sending the diagnostic logs.

    We noticed that you have Avast Antivirus/Firewall on your primary machine.
    Please make sure to add spacedesk in the exception list.
    The following are the spacedesk details you might need for manual setting:
    service name: spacedeskService
    file path: C:\Windows\system32\spacedeskService.exe
    TCP/IP Port: 28252
    UDP Port: 28252

    #8152
    Yarni
    參與者

    I am experiencing 2 problems.

    The first problem is that with the latest update (1.0.42), the on-off button for starting the spacedesk server only works once: I can activate the server once and then turn it off and then it will stay off despite sliding the spacedesk status button to ‘ON’. To get around this I have to open taskmanager and stop the spacedesk service. I’ve tried uninstalling and reinstalling (64-bit windows 10) with the same results, and repairing crashes at the last step.

    The second problem is that my virtual display (android tablet) will be disconnected after some time (ca 10 minutes), displaying ‘connected – display OFF’, and I’m pretty sure the problem is connected to the spacedesk server on the primary machine, as restarting it lets the display connect again.

    • 該主題由 Yarni 於 2 years, 4 months ago 修改。
    #8132
    spacedesk Lea
    管理員

    Hi @sihunqu123,
    Current spacedesk does not support OverScan/UnderScan and it is not in our future feature list at the moment.
    Can you tell us more about ovserscan/underscan issue on your side (maybe send us a screenshot of this issue) ?

    conri99
    參與者

    I had 0.9.1071.0, installed 04/04/2021

    Thank you

    • 該回覆由 conri99 於 2 years, 4 months ago 修改。
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    spacedesk Renz
    管理員

    Hi @conri99,

    May we know what version of spacedesk Driver you have on your machine prior to your update to 1.0.42?
    Also, for further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF
    If spacedeskSetup.log’s file size is too large to send, you may omit it. Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply. Thank you very much!

    spacedesk Lea
    管理員

    Hi @mjb,

    Please check if there’s a firewall setting on your Panda Adaptative Defense 360º, then try to add spacedesk in the exception list.
    The following are the spacedesk details you might need for manual setting:
    service name: spacedeskService
    file path: C:\Windows\system32\spacedeskService.exe
    TCP/IP Port: 28252
    UDP Port: 28252

    Also please check if spacedeskService is allowed on your Windows Firewall settings.
    Just open the Windows Settings -> Update & Security -> Windows Security -> Firewall & Network Protection -> Allow an app through firewall,
    then check the list if “spacedeskService” is checked on both Private and Public.

    #8117
    jackson
    參與者

    Hi @Spacedesk Lea,

    1.Can you discover the primary machine/server on your viewer app?
    Cannot detect any Primary Machine.

    2.Did you get the “Unable to connect” box upon clicking the primary machine/server?
    No.

    3.What is your secondary machine/Viewer app? Android/iOS/Windows?
    Android.

    Actually the funny thing is, my table can connect to another PC but this one can’t. It so weird.
    Please help me to figure out and slove this problem, thanks a lot.

    MJB
    參與者

    Hi,

    Last update of Panda Adaptative Defense 360º (8.0.20.0001 version) removed local machine endpoint firewall settings (even with an admin account/password) set to allow SpaceDesk.

    Is there anything recommended specifically for this firewall to unblock SpaceDesk usage or it’s only a matter of setting the usual service and ports?

    Thanks in advance for any help I could provide to my sysadmnin on this,

    MJB

    #8111

    回覆至: I want your help.

    spacedesk Marcel
    管理員

    spacedesk SDK is used by world leading medical imaging device manufacturers, conference room equipment manufacturers, PC manufacturers and semiconductor manufacturers.
    spacedesk SDK is a B2B (Business to Business) product which is only sold to corporate customers.
    To proceed further, we need a full company name and address and a contact person within this company including telephone number. Just send an email to info(at)spacedesk.net Do not publicly post contact information here.

    #8098
    spacedesk Lea
    管理員

    Hi @lokki,

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    After that, please try again with the spacedesk driver installer.

    #8078
    Bulkhead
    參與者

    Hello all. I have been using SpaceDesk for about three weeks and find it to be incredibly simple and very effective. I am running it with a Windows 10 (64bit) host and a Window 10 laptop (64bit). Both machines are connected to my network with a cable, not using wireless on either. The software installed easily and the client connects to the host as it should. All runs very smoothly for about 7 hours or so.

    After about 7 hours, the NIC on my host machine (very robust host w/2GB NIC) drops its netwrok connection. The laptop no longer communicates with the SpaceDesk host but retains network connectivity and can access the internet.

    The host however, drops the network entirely. I can resolve the issue by disabling the NIC and then re-enabling it.

    It can be problematic to drop the connection without warning particularly if I am on a video conference or call (VoiP).

    Can someone advise if there are settings I can adjust to prevent this from happening? For reference, I have adjusted the client settings to use the following:
    Compression: On
    Color Depth: High color
    Quality: 74
    Framerate: 30

    I don’t see much in the way of settings on the host.

    Thank you for your help!
    Bulkhead

    #8070
    spacedesk Nicole
    管理員

    Hi @nsyirah12,

    Please refer to the Troubleshooting chapter of our documentation and check the topic, “Cannot discover Primary Machine” (https://forum.spacedesk.netuser-manual/#item_490). If this does not help, please try to switch the network profile to Private.

    #8066

    回覆至: Error code 2-5-6

    spacedesk Nicole
    管理員

    Hi @daveighka,

    We had few connection issues when McAfee firewall is installed on the machine.
    Could you please check if it helps to add spacedesk into McAfee’s firewall settings?
    Open your McAfee Firewall settings, click Ports and System Services then click the Add button.
    System Service Name: spacedeskService
    Local TCP/IP Ports: 28252
    Local UDP Ports: 28252

    For reference, please see https://forum.spacedesk.netwp-content/uploads/2022/04/McAfeeFirewallSettings-spacedesk.jpg.

    #8047
    spacedesk David
    參與者

    Hi Beast2040,
    we are not aware of any recent changes in keyboard and mouse.
    Which exactly was the last spacedesk version which did work for you?
    Which spacedesk viewer are you using (iOS/Windows/Android)?

    #8033
    doteya
    參與者

    Hi, I’m ASUS P1801-T Android 4.2 tablet user.
    When touch positioning is absolute mode and screen is device specific resolution (my tablet’s resolution is 1920×1080), desktop screen is shown as full screen.
    But the Windows Task bar area is just same as tablet’s navigation bar area.
    When I touch the Windows Start button, the navigation bar is shown. I will never touch the windows start button.

    How do I resolve this issue?
    Does spacedesk have some settings to show navigation bar always and show Windows desktop in the screen excluded to navigation bar?

    #8026

    回覆至: Cannot install

    spacedesk Lea
    管理員

    Hi @motto5476,

    Ah ok, my mistake. Product code is not needed if you selected “Not Listed”. Just press Installing -> Next -> Not Listed -> View detailed Information, then check if there’s a potential issue/s detected.
    Then try again with spacedesk installer.

    By the way, can you answer some of our questions here:
    1. Is this the first time you install spacedesk? Or you have previous version before?
    2. Are you using an Administrator user account?
    3. Were you able to install other msi installer aside from sppacedesk?
    Can you please also try some workarounds suggested here: https://thegeekpage.com/installation-ended-prematurely/

    #8022

    回覆至: Cannot install

    Motto5476
    參與者

    This part of the instruction is unclear: “…..just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}”
    1. Where/how do I get the product code
    2. Where do I paste it? Seem like in registry editor, but I did not find that key: {A7749853-C2A7-4313-B46F-11AECF983D62}

    #8020
    Thingyman
    參與者

    I’ve connected both an Ipad (via app) and macbook (via web client) but both show a black screen. I have uninstalled splashtop and disabled shadowplay

    #8019

    回覆至: Cannot install

    spacedesk Lea
    管理員

    Hi @motto5476,

    Thanks for sending the msi trace.
    We are currently, analyzing it.

    Can you please download the Microsoft Troubleshooter program here:
    https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

    Run the “MicrosoftProgram_Install_and_Uninstall.meta.diagcab”, select Installing.
    If “spacedesk Windows DRIVER” is not on the program list, just select “Not Listed” then paste the product code of spacedesk_driver_Win_10_64_v1040_BETA.msi here: {A7749853-C2A7-4313-B46F-11AECF983D62}

    After that, please reboot your primary machine then try again to install the latest spacedesk msi installer from the website.

    #8008
    daveighka
    參與者

    Hello & thank you for your help in advance!~

    I just downloaded spacedesk on both my desktop and tablet, and shortly after connecting my tablet got an error message error code 2-5-6 and error info 0-5-8. Can someone please help me? It only connects between 30 seconds and a minute and then I either have to reconnect, or the network gets lost and I have to restart my tablet. I have Windows 10, about to update to Windows 11 tonight…

    #8002

    回覆至: Cannot install

    spacedesk Lea
    管理員

    Hi @motto5476,

    Thanks for sending the logs.

    For further analysis, please download the spacedeskMsiTraceGenerate.zip here:
    https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
    – extract the zip file
    – copy the most recent spacedesk msi installer inside the folder then click the get_trace.bat
    – the script will prompt you to enter the msi file name then press enter
    – it will run the spacedesk installer until you encounter the error
    – please send the spacedeskmsi_trace.txt generated inside the folder

    PS: We moved your comments in a separate topic to avoid confusion.

    #7983
    Hhh
    參與者

    Error Code: 1-2-0
    Error Info: 0-3-4
    Connected time: 00:00:01

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