Hello,
I am trying to use the Hyper-V Virtual Machine with OS Windows 10 as a Spacedesk driver console.
When I am trying to connect from Spacedesk viewer (OS windows 10) it is connected but the display is off and black screen. I’ve checked the diagnostic information and it seems that there is no issue:
spacedesk DRIVERS
————————-
Device Name : spacedesk Graphics Adapter
Version: 1.1.369.161
Device ID : SWD\{1BAAD4AC-CD9D-4207-B4FF-C4F160604B13}\0000
Status : OK
Error Code : 0
PNPClass : Display
Service : WUDFRd
HardwareID[0] : VID_DATRONICSOFT_PID_SPACEDESK_VIRTUAL_DISPLAY_0003
For Incompatible software, there is no software is seen.
Am I missing something? Anything to configure? I would appreciate your help.
Thank you,
Renan
Hi @Lea,
1 – No, 11 since half year
2 – Yes
3 – No
“Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.”
Thanks a lot! Installation now success !
Hi @jj737,
Thanks for the feedback.
Questions:
1. Did you recently upgrade to Windows 11?
2. Is this the first time you install spacedesk?
3. Did you install spacedesk before?
4. If yes to #3, was there an older version of spacedesk on your Windows 10 before you upgrade to Windows 11?
5. If yes to #4, have you tried the troubleshooting tool and selected Uninstalling?
Next: Please try to run a command prompt as Administrator and try to execute the spacedesk_driver_Win_10_64_v1046_BETA.msi from there.
Hi @djeez2,
It’s possible that both android tablets have the same spacedesk Client ID.
To fix this, please clear the data and cache of the spacedesk Android Viewer app in one the M10 device’s app settings.
Then try to connect your two M10 devices at the same time.
Hi @kadyr414,
Thank you very much for sending the debug view logs.
We analyzed the logs and able to reproduce the issue on our side.
Based on your spacedesk logs, your iOS Viewer has an odd resolution (2001×1152) which is probably the cause of the crash.
We are currently fixing it and might probably take time to release it.
In the meantime, you can try to set a custom resolution (e.g. 2000 x 1152, it’s one less pixel to your native screen resolution) in the spacedesk iOS Viewer Settings -> Resolution, and don’t forget to disable the “Use native iOS device resolution”.
Then let us know if this works for you.
By the way, can you also please tell us your iPhone specs (e.g. model, iOS version)?
When I don’t use SpaceDesk, my PC runs fine 3-4 months at a time between manual reboots for system and driver updates.
I don’t have a minidump folder as the system never outright crashed. It ran out of memory which caused programs to crash and the system to become unusable but still running. It was the first time I have seen an “out of memory” error in 10+ years.
I just went through my Event Logs, found a huge blob of service failures on 2022-04-02 which must be when the quasi-crash happened and mixed in there, I have a Resource Exhaustion Detector event stating the following:
Windows successfully diagnosed a low virtual memory condition. The following programs consumed the most virtual memory: spacedeskService.exe (6624) consumed 15600336896 bytes, Wow.exe (23148) consumed 7649738752 bytes, and soffice.bin (10900) consumed 1279406080 bytes.
At the very least, something definitely caused virtual memory allocation to go completely nuts. I rarely play WoW for more than 3-4h at a time and it somehow got to 7TB of virtual memory too.
以前電腦有安裝此軟體，並且能正常使用，但今天突然間就不能用了。
刪除後再安裝就跳出兩個對話框，第一個是說我已有此軟體，按下繼續安裝並更新後就跳出第二個安裝失敗的提示，請問有甚麼辦法能解決嗎?
Hi @jj737,
Thanks for sending the files.
If there’s no spacedeskSetup.log file generate, then it means the msi installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk msi installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk msi installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the msi file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder
Hi @ncr_22,
We are glad that it’s working now. Probably there’s a pending reboot on your primary machine that needs to be done before installing the spacedesk driver.
Hi @Lea,
here are 2 files. But there is no spacedeskSetup.log.
I changed my iPad mini2,it is also give me this message “Connected – Display OFF”,and “Pinch to disconnect display” quickly disappear.
Hi @nightmare-maxwell,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @supchek,
1. Do you VPN enable? If yes, please disable it.
2. Do you have third party firewall or antivirus software on your machine? If yes, please make sure to include spacedeskService (C:\Windows\system32\spacedeskService.exe) in the exception list to allow incoming and outgoing connection.
3. If you are connecting over WiFi network, please check if your WiFi router settings has client/WiFi/AP isolation enabled. If this is enabled, it will prevent direct communication between connected devices/computers.
4. Please also make sure your current network profile is set to Private, via Windows Settings -> Network & Internet.
For more info please check the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/.
If the suggestions above did not help, could you please send us the diagnostic info in your primary machine.
Just open the spacedesk Driver Console -> Diagnostics, then click the “Save All Information”.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
1.
Pinging 192.168.0.2 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Reply from 192.168.0.2: bytes=32 time=11ms TTL=64
Ping statistics for 192.168.0.2:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
Approximate round trip times in milli-seconds:
Minimum = 11ms, Maximum = 11ms, Average = 11ms
2. Android: Xiaomi Mi 9. I have a Windows PC
Hi,
I have a problem with this error (Error Code 2-5 | Error Info 0-5 | Connection time: 00:00:01). I can’t connect my tablet and phone with Spacedesk. I used in past Spacedesk, and everything was good, but today when I restarted Windows to factory settings (I have windows 11) with disks and I installed Spacedesk again on my PC, I can’t connect! Windows tells me:
spacedesk x10
Error – Duet Display, Splashtop, Fresco Logic, etc. Driver Detected – Incompatible Display Hook Driver!
Attached is a compressed zip folder with diagnostics
I need help
Hi @lenny,
Thanks for sending the diagnostic logs.
We noticed that on your second diagnostic info, your iPad client was assigned to Wall2 / WallIndex set to 2.
And that’s why it’s displaying a zoomed in imagae because the screen is only displaying the 1152×864 portion of the Videowall 2 which has 4K resolution (3840×2160) by default.
Try to right-click the client connected in the spacedesk Driver Console and select -> Unassign, to switch it to extension mode then the touch should work again.
FYI: The touch screen on spacedesk currently not supported if the viewer/client is assigned to a Video Wall.
Just to be sure, I tried again. Cleared all settings and walls, deleted all spacedesk folders, uninstal driver, restarted laptop, deleted app from iPad. I reinstalled and without any settings touchscreen and keyboard work. I created Wall, just changed iPad resolution from spacedesk driver – Wall and Control settings, but again touch screen and keyboard not working. The good thing is that at least the mouse works noticeably more stable at a lower 1152×864 resolution.
Getting to the crash takes a few weeks of actively using the remote screen a few hours per day without restarting SpaceDesk. The 17TB in my screen cap was about a week after updating to 0.46. Between the timing and the tendency of most computer things aligning with powers of two, I’m guessing the out-of-memory system collapse happens at either 32TB or 64TB on my setup. The system runs out of physical memory tracking virtual memory that gets allocated on every screen update but never actually used.
Technically, the system didn’t quite crash back then. The OS terminated processes left and right to free up memory and put the system in an unusable state where attempting to do anything resulted in out-of-memory errors until enough of whatever was still running got OoM-crashed on shutdown to free up memory for the remainder to shut down normally.
Hi @1205061869qq-com,
Can you please try with spacedesk Windows 7 Viewer (desktop version 0.9.39)?
It’s a newer version than the Windows 10 Viewer from Microsoft Store.
You can download it directly from the website https://forum.spacedesk.net.
I have tried “Save All Information” three times and the designated output folder remains empty even after installing DebugView, running debug mode for the few seconds it takes to get 20GB of “Dedicated video memory” by wiggling a window on the remote display and turning it back off before clicking the button.
If it is a systemic problem, it shouldn’t take more than a few seconds to duplicate:
1- connect a remote display
2- open Task Manager in detail view showing dedicated GPU memory
3- wiggle a window on the remote display
4- watch the dedicated GPU memory rise by ~1GB/s for as long as the window is being wiggled on the remote display
The first time my computer mysteriously crashed from running out of memory was about a year ago. Whatever the issue might be, it isn’t a recent development.
I found DebugView’s log where SpaceView dumped its unpacked copy. No activity in there beyond the initial display connection chatter.
Since it is a VRAM-related issue, it is likely worth mentioning that I am using a GTX1050.
On first install from spacedesk driver on my laptop I enabled mirror mode. Then I got a true mirror image with everything mirrored and text unreadable. I changed the resolution everywhere to same as first display 1366×768, but on the second iPad display image enlarged, the touchscreen doesn’t work, neither does the keyboard. I put everything back to the original resolution of the iPad 2048 x 1536, and image became normal, but the touchscreen and keyboard didn’t work. I created 3 walls and played with the settings from there but touchscreen doesn’t work either. I uninstalled spacedesk and everything was ok without configuring anything. Then I tried just changing the iPad display resolution to a lower 1152 x 864, but the image zoomed in again and the touchscreen didn’t work. Reinstalling again and I dare not open eiter the settings on app drivers or HTML5 as touchscreen and keyboard worked now.
Hello, I have 2 windows 11 computer, connected by an ethernet cable. I setup the IP4 adress for that ethernet connection as so :
– Computer 1 : 192.168.0.92 and 255.255.255.0
– Computer 2 : 192.168.0.90 and 255.255.255.0
I did that because I also use that ethernet connection to transmit MIDI data from computer2 to computer1 with rtpMIDI
I use spacedesk viewer on my computer 2 to recieve the windows session display from computer 1, will this be a problem ? Or can I do both with my ethernet cable
Thanks
I can’t figure out how to edit my post.
The tablet’s resolution is 1920×1200
Hi, I am trying to use SonarPen on my Android tablet (Fire HD 10) with spacedesk, however spacedesk keeps telling me that SonarPen is not connected even though I have calibrated it, enabled it in the client and plugged it in, and even when I redo those.
I can still use it for touch input but its pressure sensitivity will not be registered.
Connection method: Wi-Fi (I will try anything, but I don’t think networking is related to the problem)
Host specs:
OS: Windows 10 Professional 64-bit
CPU: Intel i5-4590 (Quad-core 3.7Ghz)
GPU: nvidia GTX 1050 Ti (4GB vram, monitor resolution 1920×1080)
RAM: 16 GB
Client specs:
OS: Fire OS 7 (Android 9)
CPU: Mediatek MT8183 Helio P60T (Octa-core 2.0Ghz)
GPU: Mali-G72 MP3 (?)
RAM: 2 GB
Hi @sp,
Thanks for sending the diagnostic info.
Based on the logs, you have an old Intel graphics adapter with WDDM 1.1.
Desktop Duplication on primary machine is not supported if you have an old version of graphics adapter with less than WDDM 2.0 version.
Just download the latest driver version from Intel website OR if it did not work try to downgrade the graphics driver to Microsoft Basic Display driver via device manager.
Please take note that downgrading to Microsoft Basic Display driver might introduce another problem in spacedesk e.g. device error code 43 in spacedesk Graphics Adapter in device manager.
For more info please check the Troubleshooting -> Known Issues, Problems and Limitations -> Windows 10 Desktop Duplication (mirror) option not available chapter in user manual https://forum.spacedesk.netuser-manual/#item_484.
Hi @aquelemesmo,
Could you please try the methods suggested here
I am installing spacedesk on my notebook and this error appeared.
Windows 10
I know this has been talked about before but nothing I’ve tried worked. It was fine until the update with the new server, and yes I understand it has been a while since it came out, but nothing has worked since. I’ve tried using different internet, changing settings, deleting the app and redownloading it, updating on both devices, you name it. All it says on the viewer is “Cannot detect any Primary Machine”, and even when I type in the IP(s) I have on the server, nothing seems to show up, and it doesn’t want to connect. I don’t have any incompatible software, but 3 antivirus and 2 firewall products (Windows Defender, Norton360 and Kaspersky) if that’s important. I do also have a VPN, which I have disabled, not improving the situation. Trying to connect an Android tablet to a laptop.
Any advice? Thank you!
Pen eraser doesn’t work – it just duplicates the tip of the pen.
The server is version 1.0.44, the client is 0.0.23.0.
Both run Windows 10 Pro 21H1.
even if uninstall all other programs like splashtop program show me that ı did not.
how can ı solve this.
(ı did the cmd thigs too btw)
Hi @nathan22211,
Did you also try to enable the Pen pressure in the Krita toolbar settings?
Please check this link.
Can you quickly try with other app if pen pressure will work with spacedesk (e.g. Microsoft Whiteboard)?
Hi @nathan22211,
Is the Sonar Pen already calibrated?
Did you enable the Sonar Pen option in the spacedesk Viewer settings?
Hi @er1c-ma,
Yes, 2.0 will be different from the current BETA version.
Once 2.0 is released, the free version will only have limited features available in it.
Now I have an old version of spacedesk VIEWER on my iPad, and I noticed that you wrote that VIEWER 2.0 would have both free version and pro version. I would like to ask whether the update 2.0 will affect (reduce, especially) the features, compared with the version of VIEWER now? thanks.
I have this weird phenomenon where my 2 connected displays turn off when I switch on spacedesk connected from my android tablet. This started since i installed Nvidia drivers. I have checked all the settings multiple times but it still switches my 2 connected displays off when I connect to spacedesk
I have uninstalled and disabled everything that interferes with spacedesk e.g. screen recorder on GEFORCE etc.
Please check my config and logs attached.
spacedesk是一个很好的软件，但是在usb连接的时候会有些问题，我在正常使用的时候没有问题，但突然就会蓝屏。
Hi @mrbooshay,
Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled. This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active?
3. Do you have third party firewall/antivirus software on your primary machine?
4. When you said you attempted a direct connection by wire, is it USB tethering connection?
5. Check on your iPad Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?
For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.
If the above suggestions did not help, please send us the diagnostic files of your primary machine.
Just open the spacedesk Driver Console -> Diagnostics -> Save All Information.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @georelle,
Thank you very much for reporting this issue.
Could you please try setting a Videowall Disconnect Delay value (e.g. 20) in spacedesk Driver Console app and check if it will help with the disconnection issue.
If it did not help, please send us the diagnostic files on your primary machine.
Just go to spacedesk Driver Console -> Diagnostics, make sure to connect all the 5 spacedesk viewers from your Android TV then click the “Save All Information” button.
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
hi @lea i have problem disconnected by server error
error code 2-5
error info 0-5
connected time 00:00:01
Hi @jequob,
Thank you very much for sending the diagnostic logs.
Could you please try the following and check if you still get the display off/black screen issue:
1. with Videowall mode OFF
2. connect with spacedesk HTML5 Viewer
Looking forward to your feedback.
I have a video wall setup with 5 Android TV devices and a Windows 11 Pro as the Primary. Previously everything was working good. Then two of the Android devices updated to the newest release 0.9.98 and they would not automatically reconnect after the primary was rebooted. So I updated the Primary software to 1.0.42 and all other Androids to 0.9.98 Now all of the Android devices give an error when the primary is rebooted. They give the “Disconnected by server error. Error Cod: 4-5-6, Error Info: 1-5-8 then the connected time. I did enable Automatically reconnect and entered the IP address of the Primary, but it does not matter it will still give the Disconnected by Sever error. Previously they would do the “Reconnecting to Server….” message until the primary rebooted then they would reconnect.
I tested the updated software on a separate Windows 11 laptop and different Android TV device and they work as expected but I do not have that setup as a video wall.
I would really like to use this configuration for digital signage.
Any help to resolve this would be appreciated.
Thanks-
Hi @evgeniy,
Thank you very much for your interest in a commercial spacedesk license.
You can use spacedesk BETA for free until it will expire in December 31, 2022. No matter if corporate or private use.
After that there will be either a new BETA or a client that can be purchased in the App-Stores and probably a free version with basic functionality.
Small scale corporate licensing is not yet available. Currently we only offer source code and unlimited corporate licenses.
Hi @bqb3927586,
Thanks for the updated diagnostic logs.
Based on the debug view logs, there’s no indication of viewer/client connection.
Could you please check the display settings on your primary machine if there’s a detached display while iOS Viewer is showing the display off status?
If there’s a detached display, just attach it by switching to Extension/Mirror mode.
If there’s no detached display, can you please quickly try connecting using spacedesk HTML5 Viewer from your iPad device.
Just open a web browser (e.g. Safari or Google Chrome), then navigate to http://viewer.spacedesk.net/ and try to connect to the IP address of your primary machine.
Hi @piecat,
If spacedesk installer did not generate a spacedeskSetup.log, it means something is blocking our installer on your machine.
You also mentioned that you also cannot install other apps like Voicemod, Overwolf, which proves our theory.
Please try the Microsoft Troubleshooter program, it might fix the installation problem on your machine (not just with spacedesk but with other apps too).
You can download it here: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d
My 2nd monitor would work until I have a window being displayed on it. Then it would just say connected – display off
Hi @willynanita,
Thanks for sending the diagnostic logs.
Based on the logs, your 2 iPads have the same client ID.
Currently, if spacedesk detects an identical client ID from 2 or more different devices, it will disconnect the second client instance.
To fix the identical client ID, one of your iPAd should have a different Client ID.
To do that, please go to one of your iPad’s settings -> General -> iPad Storage, find spacedesk, then “Delete App” to delete the app data and cache.
Then go to Apple app store then reinstall the spacedesk.
Then try again with spacedesk and check if your 2 iPads can connect now.
Looking forward to your feedback.
Hi @bqb3927586,
Thanks for sending the diagnostic logs.
However, we also need the DebugView log file. Could you please run again the diagnostics with the steps below:
– open the spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hello!
One iPad is an iPad 3 and the other one is an iPad 4.
I don’t think I’ve configured it correctly.
The iPads show this message: Disconnected. Disconnected by server error. Error code 2-5- Error info 0-5-
Thanks!
Willy
Hi @willynanita,
About your 2 iPads, do they have the same device name and model?
Could you please send us the diagnostic logs for this issue?
– open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer apps and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
