回覆至：Unable to connect error even with Primary machine

[spacedesk Lea]

Hi @ahfeldma,
Ok, thanks for the feedback.
Could you please try the steps below after disabling your Malwarebytes and Norton Firewall:
– open the spacedesk Driver Console window -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the “Unable to connect” issue
– switch Diagnostic Collection OFF
– click Save All Information button
Then send us the updated diagnostic logs collected.