[lobodelcaribe]

I ran the old msi V1062 to uninstall the driver. Installing V1064 msi failed. Then went through the workaround steps to totally clear V1062. Installed V1064 using the new msi. With all monitors (both hdmi AND spacedesk) up and running, I worked with system for about 1 hour. At that point I performed a regular uninstall – reinstall process for V1064 as per your instructions. IT WORKED! Did not have to even reboot the computer. So it seems the issue is fixed.

Congrats and thank you for your tenacity and attention to detail.

[lobodelcaribe]

I had 2 direct USB clients (both Galaxy Tab SM-T290 tablets running on the latest Android 11 with current updates) and 1 network client (an older Nexus 7 tablet running on Android 5.1.1 that connects over a 2.4Gb network, still very decent response). I have 2 additional external monitor connected through the laptop’s Intel Iris graphics adapter.

I should have clarified my experience with device manager’s leftovers. I realize that is not an accurate description. On a previous uninstall that I had to force finish and after rebooting, the device manager showed an entry for the spacedesk virtual Bus. I just removed it then and have made an habit of checking any trace of spacedesk remains. In my last uninstall/upgrade, besides the monitors I did not encounter any other refrences to spacedesk.

[lobodelcaribe]

I will later today. Thank you

[lobodelcaribe]

Thank you Lea. I did not communicate correctly. The product code I am looking for is for v1.060.

Thank you Sara. I am with you 100%. Backing up is always advisable, even more so when working with beta software. Yes, because of the unique product code of each new spacedesk installation, none of the ones available in the documentation corresponds to V1.060, which is the one I am looking for to totally remove from my machine. It is better than trying to go raw into the Windows register, as I did once.

[lobodelcaribe]

TO respond to your question, I tried issuing a stop spacedeskservice but the Here is an update. I finally decide to go the very painstaking way and remove every single entry reference for spacedesk in the windows registry. That finally allowed me t reinstall v1.057. After a couple of days, one of the tablets connected via USB stopped working (just black screen with a menu icon on the right). I noticed that there is a new version of the console, V1.060. I uninstalled V1.057 using it’s msi file and installed the new version. Still, a black screen on the tablet. Uninstalled V1.060 using its own Msi and tried installing again. Now we are back to square one. The installation failed. Again going through the regular end user process but to no avail. Please see all the steps I took with V1.057 and that is what I have now done with V1.060. The uninstall process seems to leave an orphan entry of spacedeskService.

I hope this may help you to try to pinpoint the issue. It is just not safe for the general user to poke around with the registry to get rid of an improperly uninstalled software

[lobodelcaribe]

I went to the routine of Removing / Rebooting / Installing several times, including just prior to generating the files that I sent you. There is no Remove nor Repair option after that when executing the MSI. From your observations, it seem like there is one or more orphan services and perhaps the manual removal will be the only way.

[lobodelcaribe]

There is no Remove not Repare option upon executing the MSI, so apparently in my machine it is not detecting an installation. I went through the Remove / Reboot / Install routine many times without success. From your observations, this seems to point to an orphan service and may require manual removal.

[lobodelcaribe]

There is no remove option. Only prompts for install. I went through the remove / reboot routine several times. It seems like the spacedesk service became orphan.

[lobodelcaribe]

Update: The services manager shows an entry for spacedeskService that indicates a “Failed to read Description. Error Code 2” message. I tried removing it Executing the sc delete SpacedeskService from an administrator command prompt but it does not remove this entry. FYI – Did this before and AFTER rebooting.

• This reply was modified 1 year, 10 months ago by lobodelcaribe.
• This reply was modified 1 year, 10 months ago by lobodelcaribe.

[lobodelcaribe]

I tried just now one more time following the sequence you suggested. Still aborts installation with a Installation Failed message upon reaching the Spacedesk Service installation. Look forward to your thoughts.

[lobodelcaribe]

I’ve done what you said several times. This seem like an oprhan service. Please advice on how to thoroughly remove the service manually.

[lobodelcaribe]

I have repied 3 times to your response and can’t see my messages. Is there anything wrong with this Bulletin Board?

[lobodelcaribe]

Hi Lea, thank you for your response.
Yes, I tried simple uninstall through Control Panel.
I also tried uninstalling using the msi installer. As a matter of fact, after running the remove option of V1.057, I tried each of the previous msi installation packages that I ever had installed and upgraded and that at the time were working on my laptop.
The versions I had were: 0.993, 1.018, 1.035, 1.047, and the current one, 1.057. Surprisingly, none of them install properly any more (same error). Each time, I ran the remove option afterwards, rebooted and tried the next one.

Version 1.035 was the last version before the upgrade to Windows 11 and migrated without issues.

Always uninstalled previous version using msi before installing new one.

Attached the files you requested

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[lobodelcaribe]

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