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  • July 20, 2024 at 6:59 pm in reply to: USB cable connection is not working #27609
    donglee0612
    Participant

    My tablet model is lenovo P12(TB370FU).
    I have never used USB hub for the spacedesk usage.
    Also, I have connected my tablet to both USB 2.0 and 3.0

    July 19, 2024 at 5:02 am in reply to: USB cable connection is not working #27588
    donglee0612
    Participant

    I have reproduced it again after resetting the spacedesk. I have turned on the USB Cable Android option after connecting my tablet successfully to my computer. I have checked that my computer recognizes my tablet correctly, and was able to search through the tablet’s files via PC.
    As soon as I turned on the option, the Tablet connection was disconnected and the same problem occurs again.
    I attached the diagnostics below.

    Attachments:
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    July 19, 2024 at 4:28 am in reply to: USB cable connection is not working #27585
    donglee0612
    Participant

    Yes, I have reproduced it two times.
    My tablet recognized that it was connected to PC, and the spacedesk pop up message appeared on my tablet.

    July 19, 2024 at 2:28 am in reply to: USB cable connection is not working #27582
    donglee0612
    Participant

    Oh I’m sorry. I didn’t see the pop up message carefully enough. I ran it with the admin privilege to get the proper diagnostics result. I attached it below.

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    July 18, 2024 at 10:01 am in reply to: USB cable connection is not working #27568
    donglee0612
    Participant

    I have tried all the possible USB control options including File Transfer. There are ‘File Transfer’, ‘USB tethering’, ‘MIDI’, ‘PTP’, and ‘Smart Connect’.
    I tried the exact same steps for the diagnostic collection and attached here.
    I couldn’t find certain generated folder with that name format; therefore I have submitted the log file that has been downloaded with debug view zip files.
    I also included entire downloaded files from diagnostic collection via following dropbox link.
    https://www.dropbox.com/scl/fi/t3ugrz6zgyhmohpkzndch/2024-07-18-185900-spacedeskRuntimeDiagnostics.zip?rlkey=4qvvk1geovw9ktc53d9ojbw5n&st=db3pbi7f&dl=0

    July 17, 2024 at 11:39 am in reply to: USB cable connection is not working #27549
    donglee0612
    Participant

    Im also encountering the same problem.
    I have tried restarted my laptop and my tablet severl times.
    I even restarted after switching the USB Cable Andriod option off and turning it back on.
    Spacedesk still shows no sign of recognizing my tablet USB connection.
    When I connect my tablet, it shows the popup notification saying “Open spacedesk to handle USB (spacedesk)?” and after I press OK, there’s only black screen appears. While being that, my Spacedesk Driver Consol shows 0 connected USB device.
    USB debugging is off on my tablet, my USB cable surely does work because I have been using the same cable for my USB tethering. Please help.

    dropbox link for debugview:
    https://www.dropbox.com/scl/fi/0g83z75u2fn73fo7dc7mk/debug.zip?rlkey=qs7qcrw6oafparkzzh8q0q4n8&st=xxxmucdr&dl=0

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