[compexpert]

Hi Christian,

I am not jonas2023.

Actually, I downloaded directly to my desktop and launched from there. I deactivated onedrive a long time ago, but it looks like I started the MSI package from onedrive. That surprises me very much. maybe there is a mistake by msi installer from windows.

[compexpert]

i tried something and found a solution. I cut the Setup MSI file from my desktop and paste on another driver (like F:\spacedesk) in a directory. Start the installation and installed without any error message. If someone has a problem, try this way.

[compexpert]

Sorry, i forgot the spacedeskmsi_trace.txt. here you can find the file.

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[compexpert]

Hello Christian,

I would like to give you some feedback and ask you a question. You wrote: To be clear, there was no problem with the uninstall. The error occurs during the installation phase and fails because it cannot find the created files in the destination folder. Yes, that’s right, there are no files there, now what?

If there is no problem with your uninstaller, why can’t I reinstall the software/drivers? I know that there are no files left from the previous installation. Why can’t your setup skip this point and where does the setup look for the driver files? How do I know that the drivers are already installed.

I have uploaded a picture here in this message, please check. I have no file or folder, regkeys and drivers on my system.

There must be a way to skip this, e.g. you already have the drivers, do you want to update, keep or delete them?

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[compexpert]

Hi Nicole,

I have downloaded new version from your web site and tried installation on a new path. I still get the same error message. I have searched with uninstall software for all files from previous version, registry entries also searched. I could not find any files or registry keys. I don’t understand how the setup can find previous drivers.

Is there a removal tool or can you send a file list where I can find the remaining files?

[compexpert]

Hi Christian again,

I try with again with the file spacedesk_driver_Win_10_64_v1078.msi . But same message on the screen. The Setup can not find the file for deleting.

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[compexpert]

HI Christian,

I have same issue with the software and generated the zip file. Could you check the files please?

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