when I connect it via USB, it does not connect normally. The tablet can connect

This topic has 7 replies, 2 voices, and was last updated 3 months, 1 week ago by spacedesk Nicole.

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July 26, 2024 at 1:39 pm #27669

mohamedwaly
Participant

Welcome,

I use Spacedesk with Windows 10 and a Samsung Galaxy Tab A tablet. When I connect using a wifi connection, everything is normal. However, when I connect it via USB, it does not connect normally. The tablet can connect to the server, but the screen remains black. The touch function still works, indicating that there is a connection between the tablet and the computer. I tried many solutions, but I was not able to solve the problem. I did everything from restarting Windows and also the Samsung device and activating the file transfer, but nothing happened and the screen remains black???? . Can you help me? Thank you.

July 29, 2024 at 1:19 am #27682

spacedesk Nicole
Keymaster

Hi @mohamedwaly,

To further analyze the issue, please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

September 10, 2024 at 8:19 am #28145

mohamedwaly
Participant

When I connect via USB it does not work and this is the video

September 10, 2024 at 8:25 am #28146

mohamedwaly
Participant

https://www.dropbox.com/scl/fi/yzpxbjmxhj9gfjk7f04s1/WhatsApp-Video-2024-09-10-at-11.17.22_f9fdcb0f.mp4?rlkey=fsy172e4expt19cteg3odyca5&st=pfv6c0lo&dl=0

September 10, 2024 at 9:09 am #28147

mohamedwaly
Participant

When I connect via USB it does not work and this is the video

https://www.dropbox.com/scl/fi/yzpxbjmxhj9gfjk7f04s1/WhatsApp-Video-2024-09-10-at-11.17.22_f9fdcb0f.mp4?rlkey=fsy172e4expt19cteg3odyca5&st=jddy8k8n&dl=0

September 10, 2024 at 9:32 am #28148

spacedesk Nicole
Keymaster

Hi @mohamedwaly,

please send us the diagnostics.
Open spacedesk Driver Console and go to Diagnostics.
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

September 17, 2024 at 9:12 pm #28229

mohamedwaly
Participant

https://www.dropbox.com/scl/fi/yzpxbjmxhj9gfjk7f04s1/WhatsApp-Video-2024-09-10-at-11.17.22_f9fdcb0f.mp4?rlkey=fsy172e4expt19cteg3odyca5&st=f0orkn5i&dl=0

September 18, 2024 at 1:17 am #28230

spacedesk Nicole
Keymaster

Hi @mohamedwaly,

it seemed that you sent the same video as your previous post.

Could you please send us the spacedesk diagnostics?
Open spacedesk Driver Console and go to Diagnostics (please see attached screenshot).
Follow the collection steps and send us the zipped folder.
In case the folder size exceeds 512KB, upload it in Dropbox/Google Drive/One Drive/etc. and send us a download link.

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