Forum Forums spacedesk Discussions Viewer frezees and disconnects

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  • #11813

    First of all sorry for my bad english, my issue is that when i move a video or a stream window into de viewer screen, it freezes for like 15 seconds an then disconects. I have tried with all sorts of configuration and i have discovered that this doesn´t happen when I turn off the compression feature, but this makes the screen incredibly laggy and unuseable. I hope you can give me a solution because i really like using SpaceDesk.

    spacedesk Lea

    Hi @klopeckx,

    For further analysis, could you please send us the diagnostic logs for this issue?
    – open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app and reproduce the issue (15 sec freeze until it disconnects)
    – switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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