Version 1075 disconnects & reconnects often

[lwerman]

The latest version 1.0.75 is a constant problem. It disconnects & reconnects every few minutes. I uninstalled it & reinstalled v1.0.73 & the issue went away.
It does this upon only launching, without any apps on the 2nd display.

Windows 11 Pro build 22621.2283, using wired ethernet via dock
2nd display is a Samsung A7 tablet, using Wi-Fi.

[St.Destiny]

How’d you get the older version?

[lwerman]

I’ve been using Spacedesk for about 3 years. Every time I use the update feature, the new install file downloads into the Public Downloads folder, not the d/l folder under my user account. For me, that sort of keeps them out of sight, as I have 4 older versions to pick from. I’d probably have more if I hadn’t replaced my laptop last November.
I just uninstalled the 1075 & ran the 1073 file right from the Public d/l folder.

[spacedesk Christian]

Hi @lwerman,

Could you please go back to the latest spacedesk version 1.0.75 and send us the Diagnostic logs of this Issue?
Just follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer and reproduce the disconnecting issue
– switch Diagnostic Collection OFF
– click Save All Information button (if a message box appears, just click No to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[lwerman]

OK, I reinstalled 1075 & it seems to be working perfect. Not a single reconnect notification or observable glitch in about 3 hours. I didn’t mention this in my original post as I was saving it for a follow-up, but when 1075 was having issues, I would also sometimes see a message from spacedesk complaining about poor connectivity. It would sometimes popup onscreen & disappear. I had no idea what the issue could be.

My laptop is wired thru a Thunderbolt 4 dock, the tablet is just above it on Wi-Fi 5GHz & the router both are connected to is less than 1 meter to the side. I tried using other apps on the tablet & they seemed fine as a test.

I will keep an eye on the situation, advise & submit the diagnostics if the issue arises again.
If I can be of any assistance, please let me know. While all is well I’m going to turn off the diags for now.

Thanx…..Len

[royuze]

lwerman,
please can you write me for this situtation. This is very important to me.
poyrazuluba@gmail.com

[lwerman]

royuze,

I don’t have anything to add to this. Problem still gone & I’m now using v2.1.16.

[spacedesk Christian]

Hi @lwerman,
We are glad that it is now working on your side. incase of network loss, you can
set the ‘Connection loss Delay’ in the spacedesk Console to -1. This will not unplug your secondary machine and will resume its connection when the network returns.

Hi @royuze,
Could you tell us what issue are you experiencing? is it the same with Iwerman? could you please provide information about it?

• This reply was modified 7 months, 1 week ago by spacedesk Christian.

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