USB device not recognised

[ddaodan]

When I open the USB, it shows “USB device not recognized”
log:https://drive.google.com/file/d/1KrSl2kn1k9uJViXQfkNGI1m5STGNm3ZC/view?usp=sharing

• This topic was modified 1 year, 5 months ago by ddaodan.

[spacedesk Christian]

Hi @ddaodan,
Please try to unplug the USB cable, restart Android Device, and reboot Windows PC.
If there is still any issue after that, we will look at further details.

[ddaodan]

OK
now that I’ve connected to the phone, nothing has happened at all

[spacedesk Christian]

Hi @ddaodan,

Okay, next step. this time try to Switch USB to OFF in spacedesk Driver Console > Reboot your PC and restart your Android device. Check if your machine can now recognize your Android device. If it still does not recognize it, then try using a different cable, as the issue could be due to a faulty cable.
Please let us know if the problem still persists.

[ddaodan]

I have restarted both my PC and Android, but the issue persists

[spacedesk Christian]

Hi @ddaodan,

Could you please try plugging into a different USB port and see if it’ll work?
Could you also check if you have an extra USB cable to try? Testing with a different cable may help determine if it enables your device to be detected.

• This reply was modified 1 year, 5 months ago by spacedesk Christian.

[ddaodan]

Thank you,I unintentionally solved the issue.the reason was that my Android USB connection was set to “charging only” by default,when I changed it to “file transfer (MTP)”,I was able to connect successfully
I believe that other people may also encounter the same issue as mine.if possible,could you please include this solution in the manual?

[spacedesk Christian]

Hi @ddaodan,

Thank you for sharing your solution; it will be a great help for other users as well. We are also glad to hear that you were able to successfully connect your device with spacedesk. In case you encounter any other issues, please let us know.

[Author]

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