Unable to install spacedesk

[abefqy]

Tried installing both v2101 and v2109 on my windows 10 but always crashes with message in attached image.
I have also attached a DxDiag as well. Thanks in advance!

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[spacedesk Nicole]

Hi @abefqy,

for further analysis, please send us the following files:
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[abefqy]

Attached the zip folder, thanks for your help.

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[spacedesk Nicole]

Hi @abefqy,

thank you very much for sending the files.
The files showed error 1726 which meant “The remote procedure call failed.” Please try the following:

Option #1.
In Task Manager, Services tab, the service RpcSs (Description: Remote Procedure Call (RPC)) Status should be “Running”. If not, please start it.
Try to install spacedesk.

Option #2 (if Option #1 did not work)
Run a system file checker.
Open the command prompt as admin and type sfc /scannow.
When the scan has finished, try to install spacedesk.

Looking forward to your feedback.

• This reply was modified 10 months ago by spacedesk Nicole.
• This reply was modified 10 months ago by spacedesk Nicole.

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