Hi @tingtong,
For further analysis, please also provide us with the following files:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF
Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
Hi @tingtong,
Thank you very much for sending the required files.
We can see that device driver software installation is disabled on your PC in general. We do not know which specific actions or settings disabled device driver install on your machine. We assume this is your private PC (not a corporate PC managed by an administrator). Still, we do not want to give any instructions on how to fiddle with security settings at the moment. Do you have any idea what could cause this? Did you install a new firewall Software or antivirus software? Did you change SSD drivers from different machines?
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