unable to connect to server wirelessly

[yfzhao]

server： v1.0.7 win10 21H2
secondary machine： surface go 2 ; v0.0.23.0; win 10 20H2

Unable to connect to server wirelessly. However my Android phone can connect server.

I think it is the bug of the app on my secondary machine…

Here is the video ↓

Looking forward to the solutions. Thanks!

• This topic was modified 3 years, 3 months ago by yfzhao.

[yfzhao]

um, the video is too large…

Here is it:

[video src="https://github.com/yfzhao20/cloud/blob/main/4872923199bbecd883350c4b15a87a01.mp4" /]

[spacedesk Lea]

Hi @yfzhao,
Thanks for sending the video.
It seems that the Windows Viewer is hanging.
Could you please try the following if it helps:
– re-install spacedesk Windows Viewer app from Microsoft Store
– On Viewer settings, please click the “Reset Settings”
– try to restart your surface device

[yfzhao]

Hi @spacedesklea,

I have tried all the methods… but still unable to connect. I don’t know what’s wrong.

I have tested on another laptop(as secondary machine). However it worked…

So I think the problem is about my Surface GO. But I can’t find the problem.

Thanks!

[spacedesk Lea]

Hi @yfzhao,
Yes, looks like an issue on your Surface GO device.
Please make sure that the system is updated (there’s no pending Windows Update).
And also make sure that your graphics adapter on Surface is updated too.

Can you please send the dxdiag info of your Surface GO?
Just run dxdiag.exe on your Surface GO, click “Save All Information”, then attach the output file (dxdiag.txt) on your next reply.

[yfzhao]

Hi, @spacedesk Lea

I have updated my windows10 to the latest. And here is the Dxdiag report.

Thanks!!

Attachments:

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[spacedesk Lea]

Hi @yfzhao,
Thanks for sending your dxdiag.
Could you please try to updated to latest AMD Radeon Software for your graphics adapter.
You can download it here:
https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-mobile-processors-radeon-graphics/amd-ryzen-7-4800u

[yfzhao]

Hi,@spacedeskLea
I have updated my graphics driver and WLAN driver, either on my laptop (Lenovo laptop with AMD graphics) or on my Surface GO2 (Intel UHD 615 graphics). However the problem remains…

By the way, I found wired connection is OK.(。_。) (through network cable, but not usb cable)

Thanks！

[yfzhao]

By the way, I have updated Spacedesk Server to 1.0.9.

Best wishes!

[yfzhao]

Hi!
After I reinstalled OS of Surface Go, it works!
cheers！

[Author]

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