Unable to connect

[Swider1337]

Hello, How I connect on my laptop pops up on me “unable to connect” please help

[spacedesk Lea]

Hi @swider1337,
For further analysis, could you please run the spacedesk Driver Console app on your primary machine, then click Diagnostics -> Save All Information button, then send us the diagnostic logs.
Just right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file on your next reply.

Can you also please tell us your secondary machine info:
– Operating system
– spacedesk Viewer app type (Android/iOS/Windows7/Windows10/HTML5)?
– Network type (wired/wireless)?

[Swider1337]

witam przesyłam diagnostykę.
Mój system operacyjny to Windows 10 Spacedesk Viewer Windows 10 i przewodowy typ siec

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[Swider1337]

English: Hello, I am sending diagnostics.
My operating system on Windows 10 Spacedesk Viewer Windows 10 and wired network type

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[spacedesk Lea]

Hi @swider1337,
Thank you very much for sending the diagnostic logs.
Based on the logs you have McAfee Firewall software on your primary machine.
Please make sure that you add “C:\Windows\system32\spacedeskService.exe” in the exception list of your McAfee Firewall settings to allow incoming and outgoing connection on both Private/Public network profile.

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