Forum Forums spacedesk Discussions There is an error.

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  • #9172
    Victor Lois

    Well, when I want to connect my laptop (windows 10 Pro) to my PC (windows 10 Pro), the laptop shows “Connected – Display OFF”. I do not know what is the reason for this error but I have tried uninstalling the application and installing it again and it does not solve it. What can I do to fix it?
    I wait for the answer
    Translated by Google Translate.

    spacedesk Lea

    Hi @victor-lois,

    Could you please send us the diagnostic logs for this issue?
    – open the spacedesk Console window app by clicking the spacedesk tray icon on your task bar’s notification area
    – click the Diagnostics on the left side panel
    – if Debug View is not available, please click the download button first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – try to connect your viewer app to reproduce the display off issue
    – then switch Diagnostic Collection OFF
    – click Save All Information button
    PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
    Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

    Victor Lois

    Thank you for answering my question. Here you are.

    Victor Lois

    I do not know why it does not allow me to send you the file, I have sent it to you by Email

    spacedesk Lea

    Hi @victor-lois,,

    We haven’t received your email..
    *.rar file is not allowed, please change the file format to .zip as instructed above.

    Thank you.

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