Forum › Forums › spacedesk Discussions › tablets keep disconnecting

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  • April 14, 2022 at 1:29 am #7268
    ste1171
    Participant

    Hello
    I am new to using this app but I think it is a great idea.
    I have 3 tablets I am trying to connect and have them setup.
    2 Samsung TAB E and 1 Ipad

    I can extend the desktop to all 3 but they disconnect after a few minutes.

    Attached is the diagnostic file as suggested in the support forum.

    My PC is on a wired network and does not have a wireless card.

    Are you able to advise on what I could do to make the connection stable. The wifi signal I have is strong and never have any issue with disconnecting.

    Thanks

    Dave

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    April 14, 2022 at 7:38 am #7278
    spacedesk Lea
    Keymaster

    Hi @ste1171,
    Thank you very much for sending the diagnostic files.

    We noticed that the disconnect delay is currently set, did you also enabled the auto reconnect feature on the viewer settings? Maybe this might help.

    By the way, were all viewer apps being disconnected simultaneously?

    Please also try with the most recent spacedesk Driver version 1.0.39 available on our website https://forum.spacedesk.net.

    April 14, 2022 at 4:22 pm #7285
    ste1171
    Participant

    Thanks for replying.
    Yes I have the day set to 30s as I read somewhere to set a delay.
    I do have auto reconnect on and when the tablets disconnect, they try to reconnect as I see the word “reconnecting” on the screen but nothing happens.
    The tablets do not disconnect at same time.
    I will download latest driver and see if it helps and report back.

    Thanks.

    April 14, 2022 at 10:32 pm #7289
    ste1171
    Participant

    So i downloaded the latest driver and connected my 2 tablets
    After a couple mins the one tablet disconnected.
    Auto reconnected after maybe 1 minute.

    I will retry and see

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    April 19, 2022 at 1:34 am #7646
    spacedesk Lea
    Keymaster

    Hi @ste1171,
    Using the most recent spacedesk Driver version 1.0.39, please follow the steps below:
    – open spacedesk Driver Console app and set Disconnect Delay to 0 then disable the Auto-reconnect settings in your Viewer apps
    – navigate to spacedesk Driver Console app -> Diagnostics
    – if DebugView is “Unavailable”, download it first
    – switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
    – connect your 2 or more Viewer apps and wait for the disconnect issue to happen
    – switch Diagnostic Collection OFF
    – click “Save All Information” button
    Then send us the updated diagnostic folder.

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