Forum Forums spacedesk Discussions Suddenly not working

Viewing 10 posts - 11 through 19 (of 19 total)
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  • #5363
    nosotrospapaya
    Participant

    I was able to delete the others but the last one, spacedesk virtual HID device I couldn’t. Please see screenshot.

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    #5368
    spacedesk Lea
    Keymaster

    Hi @nosotrospapaya,
    If it can’t be uninstalled, that means, there are still devices plugged underneath spacedesk virtual HID device.
    Did you click the View -> Devices by connection?

    #5369
    nosotrospapaya
    Participant

    Here’s the screenshot which shows view devices by connection and show hidden devices. You can see below that there are no more devices plugged underneath but I still can’t uninstall when I right click it. The only options are to update, scan, properties.

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    #5388
    nosotrospapaya
    Participant

    Any other solutions to the problem?

    #5391
    spacedesk Lea
    Keymaster

    Hi @nosotrospapaya,
    Thanks for the confirmation.
    Could you please try the following:
    1. Go to C:\Windows\System32\drivers\UMDF, find spacedeskDriverHid.dll and delete or rename it (make sure to save a copy before deleting it).
    2. Reboot your primary machine
    3. Open Device manager and check if you can right-click Uninstall now the spacedesk virtual HID Device.

    #5395
    nosotrospapaya
    Participant

    Hi, still can’t uninstall it even if I renamed the DLL file. Can’t delete it as well because it says “action can’t be completed because the file is open in WUDFHost.exe”

    #5399
    spacedesk Lea
    Keymaster

    Hi @nosotrospapaya,
    can you tell us the previous version of spacedesk installed on your machine?
    Can you also try to check if spacedeskService is still running?
    Just run services.msc and find spacedeskService.

    #5405
    nosotrospapaya
    Participant

    Hi Lea,

    I can’t seem to find the spacedeskservice in the services.msc. please see attached file.

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    #5424
    spacedesk Lea
    Keymaster

    Hi @nosotrospapaya,
    Thanks for checking.
    Back to device manager, after checking the “Show hidden devices” + “Devices by connection”, can you find several hidden HID Keyboard Device and HID-compliant touch screen?

    If there’s any, please try to right-click -> Uninstall all of it.
    Then check if you can now uninstall the spacedesk virtual HID device.

    • This reply was modified 2 years, 4 months ago by spacedesk Lea.
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    #5503
    nosotrospapaya
    Participant

    Its now working. Thanks a lot for all the help!

Viewing 10 posts - 11 through 19 (of 19 total)
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