Forum › Forums › spacedesk Discussions › stuck @ installation

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  • December 6, 2022 at 2:42 am #11082
    Shiin
    Participant

    Stuck at installation i have uninstalled the old one but now can’t install a new version on pc its always stuck

    • This topic was modified 2 years ago by Shiin.
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    December 6, 2022 at 4:00 am #11086
    spacedesk Lea
    Keymaster

    Hi @shiin,

    For further analysis, could you please send us the following:
    – run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
    – spacedeskSetup.log file located in C:\Users\Public
    – setupapi.dev.log file located in C:\Windows\INF

    Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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