spacedesk stopped working Connected – Display OFF

[gbombadil]

Hello, thanks for your support, I use this software with 2 devices (Android Tablets) for 2 different hosts. One of the hosts stopped working altogether…. when I connect a screen via WIFI or USB the screen is black, when in wifi it says Connected – Display OFF, when USB it does not say anything, I can hear the windows sound when connected but the screen doesnt blink, neither the display settings show the additional screen. Im attaching debugs of cable and wifi, thanks

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[gbombadil]

Additional info, one of the tablets has a keyboard and the keyboard works when the display is OFF. Hope this helps in identifying the problem.

[spacedesk Lea]

Hi @gbombadil,

Unfortunately, we cannot download your attachments.
Please change the file type to *.zip and reattach it again.
And also please send us the diagnostic logs of the issue, just follow the steps below:
– on your primary machine open the spacedesk Driver Console window app by clicking the spacedesk tray icon on your task bar’s notification area
– click the Diagnostics on the left side panel
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect your viewer app and reproduce the display off or black screen issue
– switch Diagnostic Collection OFF
– click Save All Information button (just click No on the message box to proceed)
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

• This reply was modified 1 year, 5 months ago by spacedesk Lea.

[gbombadil]

uploading in zip format thanks

[gbombadil]

attaching in 2 files

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[gbombadil]

the dump

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[spacedesk Lea]

Hi @gbombadil,
Thank you very much for sending the diagnostic logs.

It seems that you have a Virtual Desktop (from https://www.vrdesktop.net/) installed in your primary machine.
This software seems to have incompatibility issue with spacedesk.

Please try this workaround steps to make it work with spacedesk:
– open device manager in your primary machine
– go to Display adapters and right-click Enable device the “Virtual Desktop Monitor”
– open spacedesk Driver Console then switch the spacedesk SERVER OFF-ON

If the steps above did not help, then only option is to uninstall the Virtual Desktop app then reboot your primary machine.

[gbombadil]

It worked perfectly. Thanks a lot!!

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