Spacedesk setup error

[trGTR]

why is he doing this while being installed
the same mistake for 1 week

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[spacedesk Lea]

Hi @trgtr,
For further analysis, could you please send us the following:
– run dxdiag.exe on your primary machine, click “Save all information” and send us the output file
– spacedeskSetup.log file located in C:\Users\Public
– setupapi.dev.log file located in C:\Windows\INF

Please save all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[trGTR]

can you tell me in a little more detail

[spacedesk Lea]

Hi @trgtr,

On your primary machine, please run dxdiag app and click the “Save All Information” button, and save the output file “dxdiag.txt”.
Dxdiag.txt will contain system info of your primary machine.

The “spacedeskSetup.log” file located in C:\Users\Public directory of your primary machine contains the spacedesk installer logs so we can analyze on which part of the setup fails.

The “setupapi.dev.log” file located in C:\Windows\INF directory of your primary machine contains the detailed setup logs drivers being installed in your primary machine, including spacedesk drivers.

Please copy all requested files in one folder, then right-click -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.
– dxdiag.txt
– spacedeskSetup.log
– setupapi.dev.log

[trGTR]

C:\Users\Public located in the directory “space desk Setup.the “log” file does not appear to me

[trGTR]

.

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[trGTR]

is it ok if I just throw the “dxdiag” file

[spacedesk Christian]

Hi @trGTR,
it looks like the installation did not generate a log file..If there’s no spacedeskSetup.log file generated, then it means the MSI installer hangs before spacedesk driver installation even started.
In this case, we will request for the msi trace (msiexec.exe) of the spacedesk MSI installer.
For assistance, please download the spacedeskMsiTraceGenerate.zip here:
https://www.dropbox.com/s/vr17lj6n63k52rh/2022_spacedeskMsiTraceGenerate.zip?dl=0
– extract the zip file
– copy the most recent spacedesk MSI installer (spacedesk_driver_Win_10_64_v1046_BETA.msi) inside the folder then click the get_trace.bat
– the script will prompt you to enter the MSI file name then press enter
– it will run the spacedesk installer until you encounter the error
– please send the spacedeskmsi_trace.txt generated inside the folder together with the dxdiag file and setupapi.dev.log file located in C:\Windows\INF

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