space desk turns OFF all the time.

[tartiak22]

Hello.
For unknown reason my space desk panel is disconnecting all the time.
It can work well for couple of hours and then just collapse. When I run it again the panel goes up and it is in off mode.
(I am using it with Mawi server to run Monitors anywhere)

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[spacedesk Lea]

Hi @tartiak22,

Thanks for sending the diagnostic logs.
Could you please try with the most recent spacedesk Driver v1057 which we recently released and send us the updated diagnostic logs.
Please follow the steps below:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and wait until the disconnect issue happen
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

[tartiak22]

Hi here it is.

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[spacedesk Lea]

Hi @tartiak22,
Unfortunately, this is still the same diagnostics as the one you sent previously.

Please update to latest spacedesk Driver v1057 and follow the steps above to get the updated diagnostics logs.

[tartiak22]

Hi.
Hope this time its good.

• This reply was modified 1 year, 10 months ago by tartiak22.

[tartiak22]

Hi trying again with proper size.

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[spacedesk Lea]

Hi @tartiak22,
Thank you very much for sending the diagnostic logs.
It seems that the spacedesk SERVER is crashing.
We will analyze and try to reproduce it.

In the meantime, can you also check without MAWi server/Monitors Anywhere.
Only use the spacedesk Driver COnsole for your Videowall configuration and check if the spacedesk OFF will still happen.

[tartiak22]

Hi thanks.
It seems without MAWI server space desk stay on .
But the displays are not broadcasting anything except the desktop.
But when I use MAWI server to broadcast HD movie than the crash happens .

[spacedesk Lea]

Hi @tartiak22,

Thanks for confirming that the MAWi server is causing the spacedesk server to crash (OFF).
If possible, can you provide us the diagnostic logs upon spacedesk server crash?
There are some missing log files in the previous diagnostics you sent.

Please make sure to follow the steps correctly:
– open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– connect all viewer apps and then run the MAWi server and wait for the spacedesk Server to switch OFF
– switch Diagnostic Collection OFF
– click Save All Information button (click YES if the message box asks you to restart the console app as administrator)
– spacedesk Driver Console will restart for a few seconds, then proceed by clicking the Save All Information button again
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

As for the displays not broadcasting anything without MAWi, can’t you just manually drag/move the HD movie player to your videowall displays to broadcast it?
Just open the Windows display settings to know the position of the Videowall display from your main monitor and just simply move the player window in there.

[tartiak22]

Hi
This time spacedesk turned off without Mawi running.

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[tartiak22]

Last rar file.
Let me know I did it right this time

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[spacedesk Lea]

Hi @tartiak22,

Thank you very much for sending the diagnostic logs.
We are currently analyzing it.
Based on the logs, the issue happened after almost 13 hours of connectivity, is that right?
Is Audio also enabled while videowall is connected? If yes, can you also try without remote Audio and check if it will still switch off.

Are you sure MAWi server is not running when spacedeskService switched OFF?
Did you manually stop the MAWi service in the services.msc before trying to reproduce the issue?

[tartiak22]

Hi.
Yes, this time it was running for long period of time before crashing. But it changes all the time. Some time it crashes after an hour and some times it can run longer.
The last crash (after 13h) the MAWI server was not running only the Spacedesk and the monitors were connected . But I will have to double check it ( I am not the only one who operates this system ).
Thanks a lot for your help.

[spacedesk Lea]

Ok, please make sure to stop the Mawi service, just run “services.msc”, find the Mawi service and stop it before testing again with spacedesk.

[tartiak22]

Hi.
I checked and the MAWI wasn’t running on background .

[spacedesk Lea]

OK. Did you also check in service.msc window? Is it “Stopped”?

How about the Audio? Is it enabled when the issue happened?
If yes, can you please try without remote Audio in the viewers and check if spacedesk will still turn OFF.

[spacedesk Lea]

Hi @tartiak22,
We just released a new spacedesk Driver v1064 on the website.
It includes a potential fix for the spacedesk switching OFF after videowall connectivity.
Please check if it solves the issue on your side.
Looking forward to your feedback.

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