Smartphone does not recognize the computer

[matheusrls]

After selecting the IP address in the application installed on the PC, the smartphone does not recognize it, as shown in the photo.

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[spacedesk Christian]

Hi @matheusrls,

Could you please check the following:
1. Check your WiFi router settings if it has client isolation enabled.
This setting prevents direct communication between connected devices/computers.
2. Do you have VPN (Virtual Private Network) active? If yes, please disable it.
3. Are you using any third-party antivirus/firewall? if yes, please add spacedesk in the exception list or ‘Allow List’
4. Check on your iOS Viewer Settings -> Privacy -> Local Network, if spacedesk is on the list and enabled?

For assistance, please also refer to the Troubleshooting -> Network Connection chapter in the user manual https://forum.spacedesk.netuser-manual/#item_489.

[Author]

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