Second screen shows black

[androlistio]

my second screen shows black too, im using IOS

• This topic was modified 1 year, 11 months ago by androlistio.
• This topic was modified 1 year, 11 months ago by spacedesk Lea.

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[berryme]

I had a black screen too and this worked for me:
Open spacedesk driver console.
Under Diagnostics, select Incompatible Software.
Uninstall or just temporarily disable any of the drivers or products that are shown.

I had Nvidia in-game overlay and screen recording on. I turned it off and spacedesk display instantly came to life and works great.

Good luck.

• This reply was modified 1 year, 11 months ago by berryme.

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[spacedesk Lea]

Hi @androlistio,

If @berryme’s suggestion did not help, please send us the diagnostic logs of this issue.
Please follow the steps below:
– Open spacedesk Driver Console -> Diagnostics
– if Debug View is not available, please click the download button first
– switch Diagnostic Collection ON (make sure to click Yes in the User Account Control box to proceed)
– try to connect your viewer app and reproduce the issue
– switch Diagnostic Collection OFF
– click Save All Information button
PS: Saving all information will take a few seconds, then please send us the whole folder which contains all the diagnostic logs collected.
Please right-click the folder -> Send to -> Compressed (zipped) folder, then attach the *.zip file in your next reply.

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